Community Manager Job at Avanath Capital Management, LLC in San Francisco

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Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

Responsibilities

• Oversee the community in an efficient and profitable manner by fostering an environment of satisfaction and well-being for residents and associates, aligned with company and community owner goals.
• Possess a high degree of professionalism and positive engagement with residents and the workforce.
• Aptitude for connecting—create a sense of community and the drive to create a positive experience for all residents and staff, including vendor partners and regulatory/social services partnerships.
• Adopt a collaborative approach to create favorable circumstances that foster success and effectiveness for the organization and communities.
• Demonstrate an authentic attitude in addressing resident and staff concerns and access resources across the organization to resolve issues.
• Maintain a positive and professional approach, actively listening and ensuring residents and staff feel seen, heard, and valued.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of LIHTC and Tax Credit qualifications
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Key Accountabilities

• Resident Relations + Customer Service: Ensure a positive experience for the entire resident life-cycle—from move-in to move-out.
• Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints.
• Advocate for residents by effectively communicating concerns to senior leadership.
• Serve as a resource center for residents on all aspects affecting community living.
• Responsible for resident events and retention programs
• Refer residents to appropriate services and agencies offering assistance
• Maintain secure, confidential files for each resident
• Fiduciary responsibilities: understand the current financial health of the community by reviewing the budget regularly
• Produce financial growth through marketing and leasing, and other revenue opportunities
• Manage budgets, rent rolls, projections, and occupancy goals
• Implement a system to achieve 0% rent delinquency
• Prepare monthly financial reports and, with Regional Manager, the Property Annual Operating Budget
• Prepare and submit subsidy vouchers when applicable
• Oversee large capital projects and coordinate between departments when applicable

Staff Leadership

• Set and communicate immediate and long-term goals; challenge team members to reach higher performance
• Coordinate on-site operations, vendor relationships, and rent collections to ensure smooth property operations
• Provide regular feedback, training, and development to promote high-performing teams
• Foster collaboration, trust, and inclusivity; maintain effective communication with residents, community, agencies, owners, and team members
• Assess employee performance through feedback and reviews; recognize good performance and address underperformance
• Address team concerns, maintenance issues, resident problems, security breaches, and emergencies
• Schedule personnel to maximize operational efficiency
• Maintain exemplary curb appeal and adherence to property management rules and guidelines
• Ensure compliance with policies, Fair Housing, ADA, and relevant laws; meet eligibility requirements set by authorities
• Follow proper procedures as detailed in handbooks and respond to housing violations and liability concerns
• Seek guidance from the Regional Manager within specified parameters

Physical Demands & Working Conditions

• Essential staff with expected safety and business protocol compliance
• Frequent sitting and walking; travel within region and to other offices/events
• Repetitive computer, keyboard, and phone use
• Reading, writing, calculations, and verbal communication
• May work on uneven surfaces; potential for elevation; occasional squatting, bending, twisting, pushing, and pulling

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values—Integrity, Caring, and Continuous Improvement
• Comprehensive Benefits – health, dental & vision, 401(k), PTO, paid holidays, and more
• Growth that promotes from within and opportunities to advance
• Development programs including online training, classes, and coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset, and DEI is at the core of Avanath’s philosophy. We believe that diverse thoughts, backgrounds, talents, and experiences at all levels enable us to achieve our mission to enable opportunities for hard-working American families.

We embrace differences in age, color, disability, ethnicity, family status, gender identity or expression, language, national origin, disability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our DEI initiatives include respectful communication, teamwork, work-life balance, and community contributions that promote diversity.

#PNW

Compensation Range

$77,000 — $80,000 USD

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

This description reflects the core responsibilities, qualifications, and department alignment for the Community Manager role at Avanath Capital Management, LLC.