Community Manager Job at Avanath Capital Management, LLC in West Sacramento

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Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

This role oversees the community efficiently and profitably by fostering an environment of satisfaction and well-being among residents and associates, consistent with the company's and owners' goals and objectives. The Rivers Senior is a 120-unit Tax Credit Senior Community. LIHTC experience is required. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Key Accountabilities

• Resident Relations + Customer Service: Ensure a positive experience for the entire resident life-cycle - from move-in to move-out. Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints. Serve as advocate for residents by effectively communicating concerns to senior leadership. Function as a resource center for residents on all things that affect and may disturb their community-living experience. Responsible for all resident events and retention programs. Refer residents as necessary to appropriate services and agencies that offer assistance. Maintain a secure confidential file for each resident. Fiduciary responsibilities include regularly reviewing the community budget comparison and ensuring financial health.
• Financial & Operations: Produce financial growth or gains for the community through marketing and leasing; manage and execute budgets, rent rolls, projections, and occupancy goals. Implement a system to achieve 0% rent delinquency. Prepare and produce monthly reports and financials. With Regional Manager, prepare Property Annual Operating Budget. Prepare and submit subsidy vouchers (when applicable). Oversee large capital projects and communicate between multiple departments (when applicable).
• Staff Leadership: Challenge all team members to achieve higher performance, coordinate on-site operations, promote high-performing team execution, empower collaboration and inclusivity, ensure effective communication with residents, community agencies, owners, and team members. Regularly assess employee performance, recognize strong performance, manage underperformance, respond to concerns, and create schedules for maximum efficiency. Maintain community curb appeal and ensure adherence to policies, regulations, and laws.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of LIHTC and Tax Credit qualifications required
• Strong interpersonal, verbal and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email

Physical Demands & Working Conditions

• The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols
• Frequent sitting and walking
• Travel within the region and to other offices and events
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and verbal communication
• May work on an elevated site or uneven ground
• Occasional squatting, bending, twisting, pushing, and pulling

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We Offer

• Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement
• Comprehensive Benefits – health, dental & vision, 401(k), paid time off, holidays, and more
• Growth opportunities and a tendency to promote from within
• Development opportunities including online training, classes, and coaching

Diversity & Inclusion

Avanath Capital is committed to diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI are at the core of Avanath’s operating and investment philosophy. We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, veteran status, and other characteristics that make our employees unique. We strive for a work environment built on respect, inclusion, and opportunity.

Benefits

Our diversity initiatives include practices and policies on recruitment, compensation, and professional development, and promote a work environment built on gender and diversity equity:

• Respectful communication and cooperation between all employees
• Teamwork and employee participation representing all groups
• Work/life balance through flexible schedules
• Contributions to communities served to promote diversity

#NorCal

Compensation Range

$68,500—$72,500 USD

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

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