Multifamily Community Manager Job at Nashville Public Radio in Lakewood

Location: Winddrift Apartments

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. We believe in collaboration, leadership, and opportunities for growth. Asset Living is recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. You will manage all phases of the operations, including personnel, leasing, maintenance, financial administration & risk management. On-site, you will supervise all aspects of the property and staff to ensure compliance with Asset Living’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Financial Management: Achieve the highest possible net operating income through cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management: Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate
• Address resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter)
• Show, lease, and move in prospective residents
• Administrative & Maintenance Management: Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (regular property inspections and tours)
• Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, dealing with inadequate service)
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., walkthroughs to ensure make-ready and work orders are completed)

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly communicate with others to exchange information; may involve repetitive motions; may require overtime, weekends, and night hours (emergencies).
• Frequently remain stationary, or stand/sit for prolonged periods; move about to accomplish tasks or travel between worksites.
• Occasionally ascend/descend ladders, stairs, and other structures; move in various environments; lift and move objects up to 25 lbs.; operate machinery/tools; drive vehicles; work in extreme temperatures and outdoors; work in small or enclosed spaces.

License/equipment

• Must have reliable transportation due to the emergency on-call requirement.

Compensation and Benefits This description notes compensation considerations and a comprehensive total rewards package including medical, dental, vision, life, disability insurance, 401K with employer match, and performance bonuses where applicable. Full-time employees receive paid sick days and company holidays.

Salary Range: $28 per year to $31 per year

This job description is not all-inclusive and may be modified at any time. Additional duties or responsibilities may be assigned by the supervisor as needed.