Harris County is hiring: Video Services Systems Engineer in Houston

Overview

About Harris County and Universal Services: Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Video Services Systems Engineer to join our team. Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services. Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration. This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

Position Overview

Position Overview: The Systems Engineer – Video Services is responsible for supporting and maintaining the County’s video conferencing and streaming infrastructure, with a focus on Cisco collaboration technologies. This role ensures continuous availability of video services for Commissioners’ Court and Probable Cause Court operations. The engineer plays a critical role in system configuration, upgrades, troubleshooting, and providing 24/7 support for video endpoints, recording systems, and livestream environments.

Job Responsibilities

• Monitor, maintain, and support the Cisco video conferencing environment and endpoints used for Probable Cause Court dockets and Zoom B2B Court communications.
• Maintain and manage Cisco collaboration infrastructure including Call Manager, Meeting Server, Meeting Manager, Expressway-C/E Series, and video endpoints.
• Manage PC Court recording archives, ensure data integrity, and monitor storage utilization.
• Provide technical support for Commissioners Court live streaming via Swagit and coordinate with media teams and external vendors as needed.
• Install and update the courtroom and meeting room systems including Microsoft and Dell updates.
• Apply software updates to A/V devices including Logitech hardware.
• Schedule and implement regular system maintenance and upgrades for Cisco collaboration software and hardware.
• Provide technical guidance and occasional support to Voice Field Technicians.
• Act as a backup for A/V architect in supporting Commissioners Courtroom.
• Deliver 24/7 support for video conferencing services.

Equal Opportunity Employment: Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education

• Associate Degree or Higher

Experience

• 5 years of hands-on experience with Cisco Call Manager, Expressway C/E, Meeting Server, and video conferencing systems.
• 2 years of experience working with video endpoint devices.

Knowledge, Skills, & Abilities

• Cisco Meeting Server, Meeting Manager, Call Manager, Expressway-C/E Series
• Cisco video endpoints
• Swagit livestream tools
• Logitech A/V equipment
• Microsoft and Dell PC maintenance tools

Location

• 406 Caroline St., Houston, TX 77002

Work Schedule

• 8 hours/day

Work Arrangement

• Onsite

Additional Note: Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.