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Synergy Business Consulting, Inc.

Senior User Experience Architect

Synergy Business Consulting, Inc., Juno Beach, Florida, United States

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About the Role We’re looking for a

passionate and strategic Human-Centered Design (HCD) Experience Architect

to join our team in

Juno Beach, FL . This role is ideal for someone who thrives at the intersection of

digital strategy, UX design, and user research , and wants to make a real impact on how users engage with digital applications.

As an HCD Experience Architect, you'll play a key role in aligning

business goals with user-centered solutions . You’ll use your expertise in

design thinking, journey mapping, persona development, and user testing

to shape meaningful and intuitive experiences that drive adoption and delight.

Key Responsibilities

Conduct

usability testing

and experience benchmarking to validate user needs and expectations.

Analyze user behavior and digital channel data to guide design and strategic decisions.

Plan and execute

qualitative and quantitative research

to uncover insights and inform experience improvements.

Develop

personas

and

customer journey maps

based on real user data and behaviors.

Identify UX and business challenges through

root cause analysis

and propose targeted solutions.

Support

experience blueprinting

and

value modeling

to enhance digital solution delivery.

Synthesize research findings into actionable insights and present them to both business and IT stakeholders.

Act as a

communication bridge

between business partners and development teams to ensure shared understanding and alignment.

Collaborate closely with the

Experience Architecture team , product managers, developers, and other key stakeholders to shape the strategic vision for digital applications.

Participate in the

discovery and research phases

of project lifecycles, providing crucial input for early-stage product definition.

Contribute to stakeholder presentations and partner report-outs, ensuring clarity, transparency, and alignment across teams.

Qualifications

Bachelor’s degree in

Business, Marketing, Digital Strategy , or a related field.

Minimum

3 years of experience

in

digital strategy, user experience, or HCD roles .

Deep knowledge of

Human-Centered Design (HCD)

practices, including:

Design thinking

Insight synthesis

Proven track record of developing and executing digital strategies aligned with user and business needs.

Strong analytical skills and attention to detail, with the ability to identify and solve complex experience challenges.

Excellent communication and collaboration skills, especially with

cross-functional teams

including IT, product, and business stakeholders.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Strategy/Planning and Analyst

Industries

Energy Technology and Technology, Information and Media

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