Assistant Community Manager Job at Asset Living in Lincoln

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our passion has driven our growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's portfolio spans multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with diverse talent that differentiates us and drives innovation and results for our clients and communities across the US. We believe \'Together We Lead, Together We Succeed\’ and empower each other to lead by example, collaborate, and evolve. We create an environment where every voice is heard and every individual has opportunities to grow as the company grows. Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work, ranked in the NMHC top 50 professionals, and a member of IREM as an Accredited Management Organization (AMO).

Assistant Community Manager

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. You will play a vital role in delinquency and rent collection to optimize the property\'s cash flow and financial position. You will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the company\'s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Financial Management

• Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
• Responsible for processing and reconciling daily all accounts receivable.
• Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Responsible for posting of all charges to resident and non-current resident accounts, including bill back of utilities where applicable.
• Responsible for all end-of-the-month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accuracy.
• Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily onsite attendance is required.
• Use consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Strategic Leasing Management: ensure leasing techniques achieve closures, follow-up procedures, lease documentation, and reporting are accurate and up to date.
• Implement marketing strategies and systems as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter).
• Effectively show, lease, and move in prospective residents.

Administrative Management

• Manage excellent customer service and monitor service request turnaround and maintenance responsiveness.
• Maintain property appearance and ensure timely repairs; conduct regular property inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (e.g., obtain bids, coordinate vendors, manage service quality).

Education/Experience

• High School Diploma or equivalent; Bachelor’s degree preferred or two years in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, or stand/sit for prolonged periods, communicate with others, and perform repetitive motions.
• Frequent movement about the property to accomplish tasks; occasional climbing of ladders, stairs, and other access points; ability to move objects up to 25 lbs; operate machinery or power tools as needed; and work overtime, weekends, or night hours as emergencies arise.
• Work in various environments including outdoor conditions and exposure to chemicals.

Note: Salary and benefits are determined based on experience and may include medical, dental, vision, life, disability insurance, 401(k) with employer matching, and bonuses. Full-time employees may receive paid sick days and company holidays.

Salary Range: $19 per hour to $21 per hour

This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified at any time. Additional duties may be assigned as needed.