Assistant Community Manager Job at Asset Living in Portland

Overview

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Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team and a culture focused on collaboration and growth.

Responsibilities

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. Key areas include delinquency and collection of rent to optimize cash flow, and management of all phases of operations in the absence of the Community Manager. Onsite leadership involves supervising property and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

Financial Management

• Posting all payments and income received from applicants, current residents, and non-current residents accurately and timely.
• Processing and reconciling daily accounts receivable.
• Monitoring and following up on bad debt, including late notices, resident and guarantor contact, and evictions.
• Assisting the property in meeting budgeted revenues, expenses, and Net Operating Income.
• Posting charges to resident and non-current resident accounts and bill back of utilities where applicable.
• Handling end-of-month closing procedures and reporting.
• Maintaining accurate records and auditing resident files for accuracy.
• Walking units and posting move-out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance through supportive leadership.
• Ensure staff compliance with Company policies and procedures.
• Strategic Leasing Management: ensure leasing techniques are effective in obtaining closures, follow-up, lease signings, and accurate reporting.
• Implement marketing strategies from the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., functions, promotions, monthly newsletter).
• Show, lease, and move in prospective residents.

Administrative Management

• Maintain excellent customer service and monitor service request turnaround and maintenance responsiveness.
• Maintain property appearance and ensure timely repairs with regular inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan and utilize property resources, equipment, and supplies economically (e.g., obtain bids, manage vendors, address service issues).

Education/Experience

• High School Diploma or equivalent; Bachelor’s degree preferred or two years in housing or related experience; or equivalent combination of education and experience.
• Ability to understand and perform onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position or move about the property; may involve lifting up to 25 lbs; operate machinery or power tools; work in various environments and conditions.

Salary Range: $25 per hour to $28 per hour

This job description is a guide of expected duties and may be modified at any time.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales