Event Technician, Audio Visual - Loews Arlington Hotel & Convention Center Job a

Overview

Event Technician, Audio Visual - Loews Arlington Hotel & Convention Center at Encore

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with clients; meet with guests on site to ensure their needs are met and equipment works properly; monitor events and check in on customers throughout the day; foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem-solve with equipment and software issues; manage equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment; interact with staff and outside vendors; utilize floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

• High School Diploma required; Associate’s degree is preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; external applicants must meet all training and certifications within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members who may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical & Work Environment

Physical requirements include various activities with specified hours; reasonable accommodations may be made. Work environments include hotel/convention center and warehouse settings with irregular hours, on-call status, and potential travel between locations. Exposure to high-end AV equipment and electrical components; heights via lifts and ladders; may involve outdoor temperatures and dirt/dust. Hourly pay range: $15.09 - $18.49. Encore reserves the right to revise responsibilities as needed.

Work environment notes: hotel and warehouse settings; on-call status including days, evenings, weekends, and holidays; adherence to appearance guidelines as defined by Encore.

Additional context

We pride ourselves on cultivating a welcoming culture that celebrates diverse strengths. For more information on benefits and inclusivity, see Encore resources.

Job metadata

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services