Rate
Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.
Compensation: $50-$60k Annually
Hybrid – 2-3 days in office: 3940 N. Ravenswood, Chicago, IL
Responsibilities
Manage and maintain Loan Officer membership within the internal Social Media program across Rate, Guaranteed Rate Affinity and OriginPoint, maintaining compliance standards. Responsibilities include:
Sign-Ups
Reactivations
Manage and maintain the Social Media team inboxes. Responsibilities include managing both Loan Officer and internal questions about both social & the program. Questions could include, but are not limited to:
Social media platform and program updates
Questions regarding social media strategies
Any issues with platform and/or program access
Questions regarding Web Marketing within CRM systems
Schedule and execute content for the Social Media program by utilizing content calendars (i.e. Smartsheet) and the content publishing tool (i.e. Sprinklr).
Support Social Media Manager with Bi-Weekly Social Media Trainings. Responsibilities include, but are not limited to:
Writing Social Media Tip of the Week for internal emails
Creating and executing weekly articles via Sharepoint
Creating bi-weekly training decks using PowerPoint
Support Social Media Manager with internal Social Media team web page. Responsibilities include, but are not limited to:
Updating and creating PDF guides
Maintain and manage approvals within our CRM content library (Total Expert)
Understand all relevant internal tools (i.e. Evocalize, Total Expert, etc.) to best support Loan Officers in their digital online efforts
Qualifications
2-4 years’ full-time work experience
Must have a Facebook account and basic understanding of Facebook Pages (Classic and New Experience), LinkedIn and Instagram.
TikTok, X and Threads experience is a plus.
Customer service experience a must. Must have strong verbal skills.
Understanding of content publishing systems (Sprinklr, Sprout Social or Hootsuite preferred)
Must have experience in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel and Sharepoint)
Must have strong work ethic, organizational skills, ability to adapt and to work with a team
Must have strong computer skills and ability to learn new programs/systems quickly.
Bonus: Experience with Smartsheet, Workfront and Total Expert
Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
Applications are being accepted on an ongoing basis.
Note: This refined description excludes extraneous postings and non-job-content items to focus on the role, responsibilities, and qualifications.
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Compensation: $50-$60k Annually
Hybrid – 2-3 days in office: 3940 N. Ravenswood, Chicago, IL
Responsibilities
Manage and maintain Loan Officer membership within the internal Social Media program across Rate, Guaranteed Rate Affinity and OriginPoint, maintaining compliance standards. Responsibilities include:
Sign-Ups
Reactivations
Manage and maintain the Social Media team inboxes. Responsibilities include managing both Loan Officer and internal questions about both social & the program. Questions could include, but are not limited to:
Social media platform and program updates
Questions regarding social media strategies
Any issues with platform and/or program access
Questions regarding Web Marketing within CRM systems
Schedule and execute content for the Social Media program by utilizing content calendars (i.e. Smartsheet) and the content publishing tool (i.e. Sprinklr).
Support Social Media Manager with Bi-Weekly Social Media Trainings. Responsibilities include, but are not limited to:
Writing Social Media Tip of the Week for internal emails
Creating and executing weekly articles via Sharepoint
Creating bi-weekly training decks using PowerPoint
Support Social Media Manager with internal Social Media team web page. Responsibilities include, but are not limited to:
Updating and creating PDF guides
Maintain and manage approvals within our CRM content library (Total Expert)
Understand all relevant internal tools (i.e. Evocalize, Total Expert, etc.) to best support Loan Officers in their digital online efforts
Qualifications
2-4 years’ full-time work experience
Must have a Facebook account and basic understanding of Facebook Pages (Classic and New Experience), LinkedIn and Instagram.
TikTok, X and Threads experience is a plus.
Customer service experience a must. Must have strong verbal skills.
Understanding of content publishing systems (Sprinklr, Sprout Social or Hootsuite preferred)
Must have experience in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel and Sharepoint)
Must have strong work ethic, organizational skills, ability to adapt and to work with a team
Must have strong computer skills and ability to learn new programs/systems quickly.
Bonus: Experience with Smartsheet, Workfront and Total Expert
Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
Applications are being accepted on an ongoing basis.
Note: This refined description excludes extraneous postings and non-job-content items to focus on the role, responsibilities, and qualifications.
#J-18808-Ljbffr