Content Delivery Specialist, Creative and Media Services - Vice President

## For additional information, please review .Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble group in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Enterprise Services and Public Affairs team across the world.If you have a meticulous eye for detail, a strong understanding of optimal video content delivery platforms, and a knack for efficiently coordinating complex distribution projects in a fast-paced environment, this is your opportunity to drive the global reach and impact of our digital communications. We are seeking an experienced and highly motivated Content Delivery Specialist to lead our team’s content delivery efforts, ensuring the high-quality distribution of hosted content across various internal and external channels and platforms. This pivotal role will be serve as our team’s primary stakeholder in the administration and strategic oversight of our primary content hosting platforms for video and will work with partners across Citi to drive improvements in content distribution workflows, technology adoption, and accessibility compliance. **Key Responsibilities** Lead the strategy and execution for content delivery, providing expert guidance and support to Global Communications colleagues and global partners across various business units and functions. Oversee all content deliverable workflows, including encoding, hosting, publishing, and distribution across internal digital channels and public-facing external platforms. Design, develop, and maintain comprehensive department documentation, outlining file specifications, technical requirements, and workflow best practices for content delivery.**Qualifications** 5+ years of experience in digital content delivery, content management, or digital media operations, with a strong emphasis on video and audio platforms. Proven experience leading content distribution efforts and managing digital content platforms

Demonstrated project management skills with the ability to manage complex workflows and cross-functional teams. Familiarity with web analytics tools and the ability to interpret data to inform content strategy and platform optimization. Knowledge of ADA accessibility standards for digital content (WCAG guidelines) and experience implementing compliance measures (captions, audio descriptions). Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with global teams and stakeholders. A team player who will implement initiatives effectively and motivate others to carry out their work. Excellent organizational and project management skills. Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization.**Critical Competencies** **Citi Location** This is a hybrid (3 days/week) role based in New York, NY or Jacksonville, FL. #J-18808-Ljbffr