Citi
Content Delivery Specialist, Creative and Media Services - Vice President
Citi, New York, New York, us, 10261
About the Team
Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The team serves as company spokespeople to media, drives engagement with colleagues and develops external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with senior leadership and coordinates closely with other members of the Enterprise Services and Public Affairs team worldwide. This is a high energy, hardworking and affable team that values colleagues who anticipate what needs to get done, are quick thinkers, can problem solve, are intellectually curious, and uphold high professional standards, strong judgment and thoughtful work product. We bring a client service attitude and strive to be energetic with a good sense of humor. Vice President, Content Delivery Specialist, Creative and Media Services (C13)
Job Summary If you have a meticulous eye for detail, a strong understanding of optimal video content delivery platforms, and an ability to coordinate complex distribution projects in a fast-paced environment, this role drives the global reach and impact of our digital communications. The Content Delivery Specialist will lead the team’s content delivery efforts, ensuring high-quality distribution of hosted content across internal and external channels and platforms. This role serves as the primary stakeholder for the administration and strategic oversight of our primary content hosting platforms for video and will collaborate with Citi partners to improve content distribution workflows, technology adoption, and accessibility compliance. Key Responsibilities Lead the strategy and execution for content delivery, providing guidance and support to Global Communications colleagues and global partners across business units and functions. Serve as the lead administrator for internal and external content hosting platforms, focusing on video-on-demand experiences, live streaming, and various podcast platforms. Manage the implementation of continuous improvements to content distribution and project management workflows to maximize efficiency and quality, leveraging the latest media technology trends. Oversee all content deliverable workflows, including encoding, hosting, publishing, and distribution across internal digital channels and external platforms. Act as the primary project stakeholder and advocate for Global Communications priorities in product updates, collaborating with engineering teams to enhance hosting and delivery capabilities. Establish and maintain tracking and reporting mechanisms for analytics data related to content performance, especially videos hosted on Citi digital channels, to enable continuous improvement. Design, develop, and maintain department documentation outlining file specifications, technical requirements, and workflow best practices for content delivery. Manage and ensure ADA accessibility for all digital content, including captions, audio descriptions, and compliance with technical standards. Support the integration and use of Software-as-a-Service (SaaS) solutions across content development, review, and delivery processes. Assess risk in business decisions, uphold Citi’s reputation and assets, ensure compliance with laws and policies, apply ethical judgment, escalate issues, and supervise and hold others accountable to standards. Qualifications Bachelor's degree in Communications, Marketing, Digital Media, Information Technology, or a related field. 5+ years of experience in digital content delivery, content management, or digital media operations with emphasis on video and audio platforms. Proven experience leading content distribution efforts and managing digital content platforms. Demonstrated project management skills for complex workflows and cross-functional teams. Strong understanding of encoding, hosting, and distribution across digital channels. Familiarity with web analytics tools and ability to interpret data to inform content strategy and platform optimization. Knowledge of ADA accessibility standards (WCAG) and experience implementing compliance measures (captions, audio descriptions). Excellent communication, interpersonal, and leadership skills for collaboration with global teams. Integrity, maturity, dependability and a positive professional attitude. Team player with ability to implement initiatives and motivate others. Excellent organizational and project management skills. Experience or ability to work effectively in a matrixed, team-based environment. Track record of delivering high-quality work in a fast-paced, dynamic environment. Critical Competencies Adobe Creative Suite Project Management Oral Communication Written Communication Relationship Building Results Orientation Strategic Orientation Citi Location
This is a hybrid (3 days/week) role based in New York, NY or Jacksonville, FL. ------------------------------------------------------ Job Family Group:
Communications and External Relations ------------------------------------------------------ Job Family:
Communications Management ------------------------------------------------------ Time Type:
Full time ------------------------------------------------------ Primary Location:
New York, New York, United States ------------------------------------------------------ Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers benefits including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages. For more information, visit citibenefits.com. ------------------------------------------------------ EEO and Accessibility Citi is an equal opportunity employer. Citi is committed to providing reasonable accommodations for applicants with disabilities. If you need accessibility accommodations, review Citi’s Accessibility at Citi and EEO Policy Statement.
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Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The team serves as company spokespeople to media, drives engagement with colleagues and develops external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with senior leadership and coordinates closely with other members of the Enterprise Services and Public Affairs team worldwide. This is a high energy, hardworking and affable team that values colleagues who anticipate what needs to get done, are quick thinkers, can problem solve, are intellectually curious, and uphold high professional standards, strong judgment and thoughtful work product. We bring a client service attitude and strive to be energetic with a good sense of humor. Vice President, Content Delivery Specialist, Creative and Media Services (C13)
Job Summary If you have a meticulous eye for detail, a strong understanding of optimal video content delivery platforms, and an ability to coordinate complex distribution projects in a fast-paced environment, this role drives the global reach and impact of our digital communications. The Content Delivery Specialist will lead the team’s content delivery efforts, ensuring high-quality distribution of hosted content across internal and external channels and platforms. This role serves as the primary stakeholder for the administration and strategic oversight of our primary content hosting platforms for video and will collaborate with Citi partners to improve content distribution workflows, technology adoption, and accessibility compliance. Key Responsibilities Lead the strategy and execution for content delivery, providing guidance and support to Global Communications colleagues and global partners across business units and functions. Serve as the lead administrator for internal and external content hosting platforms, focusing on video-on-demand experiences, live streaming, and various podcast platforms. Manage the implementation of continuous improvements to content distribution and project management workflows to maximize efficiency and quality, leveraging the latest media technology trends. Oversee all content deliverable workflows, including encoding, hosting, publishing, and distribution across internal digital channels and external platforms. Act as the primary project stakeholder and advocate for Global Communications priorities in product updates, collaborating with engineering teams to enhance hosting and delivery capabilities. Establish and maintain tracking and reporting mechanisms for analytics data related to content performance, especially videos hosted on Citi digital channels, to enable continuous improvement. Design, develop, and maintain department documentation outlining file specifications, technical requirements, and workflow best practices for content delivery. Manage and ensure ADA accessibility for all digital content, including captions, audio descriptions, and compliance with technical standards. Support the integration and use of Software-as-a-Service (SaaS) solutions across content development, review, and delivery processes. Assess risk in business decisions, uphold Citi’s reputation and assets, ensure compliance with laws and policies, apply ethical judgment, escalate issues, and supervise and hold others accountable to standards. Qualifications Bachelor's degree in Communications, Marketing, Digital Media, Information Technology, or a related field. 5+ years of experience in digital content delivery, content management, or digital media operations with emphasis on video and audio platforms. Proven experience leading content distribution efforts and managing digital content platforms. Demonstrated project management skills for complex workflows and cross-functional teams. Strong understanding of encoding, hosting, and distribution across digital channels. Familiarity with web analytics tools and ability to interpret data to inform content strategy and platform optimization. Knowledge of ADA accessibility standards (WCAG) and experience implementing compliance measures (captions, audio descriptions). Excellent communication, interpersonal, and leadership skills for collaboration with global teams. Integrity, maturity, dependability and a positive professional attitude. Team player with ability to implement initiatives and motivate others. Excellent organizational and project management skills. Experience or ability to work effectively in a matrixed, team-based environment. Track record of delivering high-quality work in a fast-paced, dynamic environment. Critical Competencies Adobe Creative Suite Project Management Oral Communication Written Communication Relationship Building Results Orientation Strategic Orientation Citi Location
This is a hybrid (3 days/week) role based in New York, NY or Jacksonville, FL. ------------------------------------------------------ Job Family Group:
Communications and External Relations ------------------------------------------------------ Job Family:
Communications Management ------------------------------------------------------ Time Type:
Full time ------------------------------------------------------ Primary Location:
New York, New York, United States ------------------------------------------------------ Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers benefits including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages. For more information, visit citibenefits.com. ------------------------------------------------------ EEO and Accessibility Citi is an equal opportunity employer. Citi is committed to providing reasonable accommodations for applicants with disabilities. If you need accessibility accommodations, review Citi’s Accessibility at Citi and EEO Policy Statement.
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