National Black MBA Association
Content Delivery Specialist, Creative and Media Services - Vice President
National Black MBA Association, Jacksonville, Florida, United States, 32290
About the Team
Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including colleagues. The Global Communications team covers executive communications, public engagements, quarterly earnings and corporate reputation programs, and communications that support our lines of business. The team serves as company spokespeople to media, engages with colleagues, and develops external and internal digital communications for a global workforce of more than 200,000 colleagues. The team coordinates with internal partners, including senior leadership, and other members of the Enterprise Services and Public Affairs team worldwide. This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done, act accordingly, problem solve, think quickly, demonstrate intellectual curiosity, and uphold high professional standards and judgment. The team maintains a client service attitude and aims to be energetic with a good sense of humor. Job Summary
If you have a meticulous eye for detail, a strong understanding of optimal video content delivery platforms, and a knack for efficiently coordinating complex distribution projects in a fast-paced environment, this is your opportunity to drive the global reach and impact of our digital communications. We are seeking an experienced and highly motivated Content Delivery Specialist to lead our team’s content delivery efforts, ensuring high-quality distribution of hosted content across internal and external channels and platforms. This role will serve as the primary stakeholder in the administration and strategic oversight of our primary content hosting platforms for video and will work with partners across Citi to drive improvements in content distribution workflows, technology adoption, and accessibility compliance. Key Responsibilities
Lead the strategy and execution for content delivery, providing expert guidance and support to Global Communications colleagues and global partners across various business units and functions. Serve as the lead administrator for all internal and external content hosting platforms, with a strong focus on video-on-demand (VOD) experiences and live streaming as well as podcast platforms. Manage the implementation of continuous improvements to content distribution and project management workflows, maximizing efficiency, quality, and leveraging the latest media technology trends. Oversee all content deliverable workflows, including encoding, hosting, publishing, and distribution across internal digital channels and public-facing external platforms. Act as the primary project stakeholder and advocate for Global Communications priorities in the development and iteration of product updates, collaborating closely with engineering teams to enhance hosting and delivery capabilities. Establish and maintain robust tracking and reporting mechanisms for analytics data related to content performance, particularly for videos hosted on the company’s digital channels, providing insights for continuous improvement. Design, develop, and maintain comprehensive department documentation, outlining file specifications, technical requirements, and workflow best practices for content delivery. Manage and ensure ADA accessibility for all digital content, including the implementation of captions, audio descriptions, and adherence to technical compliance standards. Support the integration and utilization of Software-as-a-Service (SaaS) solutions across content development, review, and delivery processes. Appropriately assess risk when business decisions are made, demonstrating consideration for Citi’s reputation and safeguarding clients and assets by driving compliance with applicable laws and regulations, adhering to Policy, applying ethical judgment, escalating and reporting control issues with transparency, and supervising others as needed. Qualifications
Bachelor's degree in Communications, Marketing, Digital Media, Information Technology, or a related field. 5+ years of experience in digital content delivery, content management, or digital media operations with emphasis on video and audio platforms. Proven experience leading content distribution efforts and managing digital content platforms. Demonstrated project management skills with the ability to manage complex workflows and cross-functional teams. Strong understanding of content encoding, hosting, and distribution processes across various digital channels. Familiarity with web analytics tools and the ability to interpret data to inform content strategy and platform optimization. Knowledge of ADA accessibility standards for digital content and experience implementing compliance measures (captions, audio descriptions). Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with global teams and stakeholders. Integrity, maturity, dependability, a positive professional attitude. A team player who will implement initiatives effectively and motivate others to carry out their work. Excellent organizational and project management skills. Experience or demonstrated ability to work effectively in a matrixed, team-based environment. Track record of delivering high-quality work in a fast-paced and dynamic environment. Critical Competencies
Adobe Creative Suite Project Management Oral Communication Written Communication Relationship Building Results Orientation Strategic Orientation Citi Location
This is a hybrid (3 days/week) role based in New York, NY or Jacksonville, FL. ------------------------------------------------------ Job Family Group:
Communications and External Relations ------------------------------------------------------ Job Family:
Communications Management ------------------------------------------------------ Time Type:
Full time ------------------------------------------------------ Primary Location:
New York, New York, United States ------------------------------------------------------ Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages, including vacation, sick leave, and holidays. Benefits information may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date:
Sep 25, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
#J-18808-Ljbffr
Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including colleagues. The Global Communications team covers executive communications, public engagements, quarterly earnings and corporate reputation programs, and communications that support our lines of business. The team serves as company spokespeople to media, engages with colleagues, and develops external and internal digital communications for a global workforce of more than 200,000 colleagues. The team coordinates with internal partners, including senior leadership, and other members of the Enterprise Services and Public Affairs team worldwide. This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done, act accordingly, problem solve, think quickly, demonstrate intellectual curiosity, and uphold high professional standards and judgment. The team maintains a client service attitude and aims to be energetic with a good sense of humor. Job Summary
If you have a meticulous eye for detail, a strong understanding of optimal video content delivery platforms, and a knack for efficiently coordinating complex distribution projects in a fast-paced environment, this is your opportunity to drive the global reach and impact of our digital communications. We are seeking an experienced and highly motivated Content Delivery Specialist to lead our team’s content delivery efforts, ensuring high-quality distribution of hosted content across internal and external channels and platforms. This role will serve as the primary stakeholder in the administration and strategic oversight of our primary content hosting platforms for video and will work with partners across Citi to drive improvements in content distribution workflows, technology adoption, and accessibility compliance. Key Responsibilities
Lead the strategy and execution for content delivery, providing expert guidance and support to Global Communications colleagues and global partners across various business units and functions. Serve as the lead administrator for all internal and external content hosting platforms, with a strong focus on video-on-demand (VOD) experiences and live streaming as well as podcast platforms. Manage the implementation of continuous improvements to content distribution and project management workflows, maximizing efficiency, quality, and leveraging the latest media technology trends. Oversee all content deliverable workflows, including encoding, hosting, publishing, and distribution across internal digital channels and public-facing external platforms. Act as the primary project stakeholder and advocate for Global Communications priorities in the development and iteration of product updates, collaborating closely with engineering teams to enhance hosting and delivery capabilities. Establish and maintain robust tracking and reporting mechanisms for analytics data related to content performance, particularly for videos hosted on the company’s digital channels, providing insights for continuous improvement. Design, develop, and maintain comprehensive department documentation, outlining file specifications, technical requirements, and workflow best practices for content delivery. Manage and ensure ADA accessibility for all digital content, including the implementation of captions, audio descriptions, and adherence to technical compliance standards. Support the integration and utilization of Software-as-a-Service (SaaS) solutions across content development, review, and delivery processes. Appropriately assess risk when business decisions are made, demonstrating consideration for Citi’s reputation and safeguarding clients and assets by driving compliance with applicable laws and regulations, adhering to Policy, applying ethical judgment, escalating and reporting control issues with transparency, and supervising others as needed. Qualifications
Bachelor's degree in Communications, Marketing, Digital Media, Information Technology, or a related field. 5+ years of experience in digital content delivery, content management, or digital media operations with emphasis on video and audio platforms. Proven experience leading content distribution efforts and managing digital content platforms. Demonstrated project management skills with the ability to manage complex workflows and cross-functional teams. Strong understanding of content encoding, hosting, and distribution processes across various digital channels. Familiarity with web analytics tools and the ability to interpret data to inform content strategy and platform optimization. Knowledge of ADA accessibility standards for digital content and experience implementing compliance measures (captions, audio descriptions). Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with global teams and stakeholders. Integrity, maturity, dependability, a positive professional attitude. A team player who will implement initiatives effectively and motivate others to carry out their work. Excellent organizational and project management skills. Experience or demonstrated ability to work effectively in a matrixed, team-based environment. Track record of delivering high-quality work in a fast-paced and dynamic environment. Critical Competencies
Adobe Creative Suite Project Management Oral Communication Written Communication Relationship Building Results Orientation Strategic Orientation Citi Location
This is a hybrid (3 days/week) role based in New York, NY or Jacksonville, FL. ------------------------------------------------------ Job Family Group:
Communications and External Relations ------------------------------------------------------ Job Family:
Communications Management ------------------------------------------------------ Time Type:
Full time ------------------------------------------------------ Primary Location:
New York, New York, United States ------------------------------------------------------ Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages, including vacation, sick leave, and holidays. Benefits information may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date:
Sep 25, 2025 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
#J-18808-Ljbffr