Consultant Specialists, Inc. (CSI) is hiring: UX Researcher in New York

Overview

The AI for Drug Discovery team in Computational Sciences Center of Excellence (CS CoE) seeks exceptional UX researchers on a 6-month contract basis with demonstrated background in user testing and AI products. You will be the bridge between our users – world-class scientists and domain experts in biomedicine and drug development – and our development team. The group provides a dynamic and challenging environment for cutting-edge, multidisciplinary research including access to heterogeneous data sources, close links to top academic institutions around the world, as well as internal partners and research units. Your mission will be to help refine and ensure our agentic framework is not only powerful but also intuitive, efficient, and enables the complex workflows of cutting edge drug discovery. You will champion a user-centered approach, translating deep user insights into a product that accelerates scientific breakthroughs.

Responsibilities

• Define Product Strategy Through UX Research: Lead end-to-end user research and usability testing to directly inform product decisions, identifying critical pain points in the scientific workflow, and uncovering new opportunities for agents and agentic frameworks.
• Design and Execute Rigorous Usability Studies: Develop and implement a range of user testing methodologies, from contextual inquiries to heuristic evaluations.
• Operationalize User Feedback: Build and manage a systematic process for gathering, analyzing, and tracking qualitative user feedback over time, helping the team monitor user satisfaction and make data-informed improvements to models, agents, and infrastructure.
• Uncover Actionable Insights: Analyze qualitative data from user sessions, interviews, and surveys to identify core user behaviors, motivations, and obstacles. Synthesize these findings to reveal what drives user adoption and engagement.
• Build a User-Testing Infrastructure: Create and maintain reusable testing protocols, participant recruitment pipelines, and insight repositories to elevate the quality and efficiency of user research across the organization.
• Collaborate Deeply with a Cross-Functional Team: As part of the Foundation Model team, work closely with AI/ML Engineers & Scientists to translate complex user needs from diverse groups across Drug Discovery units and research findings into clear, actionable product direction.
• Communicate with Clarity and Impact: Synthesize diverse qualitative & quantitative data to provide clear, compelling insights and recommendations. Effectively communicate your findings to both technical and non-technical audiences to drive user-centered decisions around product features and roadmap.

Qualifications

• Bring 3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems
• 3-5+ years of experience in qualitative and quantitative research, generative and usability research, longitudinal studies, data analysis, product experimentation, A/B testing, and user experience benchmarking
• Experience with UserTesting, Contentsquare or similar usability testing platforms
• Experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management
• Experience with LLM-based applications and standardized protocols like MCP
• Experience working on internal tools with subject matter experts and stakeholders
• Usability research, product experimentation, and A/B testing experience with LLMs & agents

Description: Note: This section has been refined for readability and to remove boilerplate and unrelated postings while preserving the core role details and requirements.