Asset Living is hiring: Assistant Community Manager in Anchorage

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team, dedicated to leadership, collaboration, and growth opportunities.

Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). We strive to lead with a culture that values every voice, idea, and opportunity to grow as our company grows.

Assistant Community Manager

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. You will play a vital role in delinquency and collection of rent to optimize the property’s cash flow and financial position. In the absence of the Community Manager, you will manage all phases of operations, including personnel, leasing, maintenance, financial administration & risk management. You will supervise all aspects of the property and staff to ensure compliance with company policies, safety and fair housing guidelines, and liability considerations.

Responsibilities

• Financial Management
  • Posting all payments and income from all applicants, current residents, and non-current residents accurately and timely.
  • Processing and reconciling daily accounts receivable.
  • Monitoring and following up on bad debt, including late notices, resident and guarantor contact, and evictions.
  • Assisting the property in meeting budgeted revenues, expenses, and Net Operating Income.
  • Posting all charges to resident and non-current resident accounts; including bill back of utilities where applicable.
  • Performing end-of-month closing procedures and reporting.
  • Maintaining accurate records and auditing resident files for accuracy.
  • Walking units and posting move-out charges, statements, and security deposit refunds.
• Personnel Management
  • Regular/daily onsite attendance is required.
  • Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
  • Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Promote harmony and quality job performance through supportive leadership.
  • Ensure staff compliance with Company policies and procedures.
  • Strategic Leasing Management: ensure leasing techniques are effective in obtaining closures, follow-up procedures, lease signings/documentation, and accurate reporting systems.
  • Implement marketing strategies and systems from the annual marketing plan.
  • Address resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter).
  • Show, lease, and move in prospective residents.
• Administrative Management
  • Maintain excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure timely repairs through regular inspections and tours.
  • Assist with supervision of all business functions related to operations.
  • Plan for and utilize property resources, equipment, and supplies economically (e.g., obtain bids/pricing from vendors, address inadequate service).

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years of experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, or stand/sit for prolonged periods, communicate with others, and perform repetitive motions.
• Frequent movement about the property; occasional ascents/descents of ladders, stairs, scaffolding, ramps, and step stools; may work in tight or confined spaces; lift and move up to 25 lbs.
• Occasional overtime, weekend, or night hours for emergencies; may work outdoors in various weather conditions; exposure to chemicals.

Note: This section addresses typical requirements and may vary by property. The compensation offer is based on factors including skill set, background, certifications, and relevant experience, and includes a comprehensive total rewards package with medical, dental, vision, life, disability insurance, 401K with employer matching, and potential bonuses. Full-time employees also receive paid sick days and company holidays.

Salary

Salary Range: $20 per hour to $22 per hour