Assistant Community Manager Job at Asset Living in Birmingham

Overview

Join to apply for the Assistant Community Manager role at Asset Living.

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to partners across multifamily, single-family rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team, collaboration, and opportunities for growth.

Responsibilities

• Under the supervision of the Community Manager, oversee the everyday operations and financial functions of the housing community.
• Assist with delinquency and rent collection to optimize cash flow and financial position.
• Manage all phases of the operations in the absence of the Community Manager, including personnel, leasing, maintenance, financial, administration, and risk management.
• supervise all aspects of the property and staff to ensure compliance with company policies, safety, fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

Financial Management

• Post payments and income from applicants, residents, and non-current residents accurately and timely.
• Process and reconcile daily accounts receivable; monitor and follow up on bad debt, including late notices and eviction filings.
• Assist the property in meeting budgeted revenues, expenses, and Net Operating Income.
• Post charges to resident and non-current resident accounts; include bill backs of utilities where applicable.
• Perform end-of-month closing procedures and reporting; maintain organized records and audit resident files.
• Walk units, post move-out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training and guidance in compliance with Asset training benchmarks.
• Foster harmony and quality job performance, ensuring staff compliance with company policies and procedures.
• Support strategic leasing management and ensure leasing activities, follow-up, documentation, and reporting are accurate and up to date.
• Implement marketing strategies from the annual marketing plan; address resident complaints and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., events, promotions, newsletters).
• Show, lease, and move in prospective residents effectively.
• Provide leadership to maintain a positive, productive onsite team environment.

Administrative Management

• Maintain excellent customer service and monitor maintenance service request turnaround and responsiveness.
• Ensure property appearance and timely repairs through regular inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan and utilize property resources, equipment, and supplies economically (e.g., obtaining bids, working with vendors and contractors).

Education/Experience

• High School Diploma or equivalent; Bachelor’s degree preferred or two years of housing industry experience; or an equivalent combination of education and experience.
• Ability to understand onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Position involves remaining stationary for periods, communicating with others, and occasional lifting (up to 25 lbs) and movement across sites; may involve ladders, stairs, and outdoor work in varied conditions.

Salary Range: $19 per hour to $22 per hour