SENIOR LEAD MULTIMEDIA TECHNICIAN Job at Eurest in Boston

Overview

Job Description

We are hiring immediately for a SENIOR LEAD MULTIMEDIA AUDIO VISUAL TECHNICIAN position.

Location: Harvard University, 20 Western Avenue, Boston, MA 02134. Note: online applications accepted only.

Schedule: Full Time; Monday through Saturday, hours may vary between 7:00 am – 7:00 pm.

Pay Rate: $37.50 - $38.46 per hour

Internal Employee Referral Bonus Available

We are Waveguide LLC, an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations across the United States. Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States.

Job Summary

Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Responsibilities

• Oversees staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provides consultation and education to all levels of end users on presentation technologies.
• Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintains conference room integrity.
• Performs regular preventive maintenance checks (e.g., address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintains understanding of current and new presentation technology.

Preferred Qualifications

• High School diploma or equivalent a must
• Five to seven years audiovisual technology management experience
• Five to seven years AV and presentation technologies experience
• Three to five years customer service experience
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Strong customer service and communications skills required
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
• Ability to facilitate tasks with internal and external staff to assure meeting and event success
• Understanding of normal business and office procedures
• Experience working in a fast paced university / conference center environment
• Self-motivated independent thinker
• A CTS certification by InfoComm
• Industry relevant training or technical courses a plus
• Basic familiarity with commercial / institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

About Compass Group : Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Req ID : 1457465