Assistant Community Manager Job at Asset Living in Glendale

Overview

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Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to our partners and managing a portfolio across multifamily, single-family rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work and is a member of The Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO).

Essential Duties & Responsibilities

Financial Management

• Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately and timely.
• Process and reconcile daily accounts receivable; monitor and follow up on bad debt, including late notices, resident and guarantor contact, and evictions.
• Assist the property in meeting budgeted revenues, expenses, and Net Operating Income.
• Post charges to resident and non-current resident accounts and bill back utilities where applicable.
• Perform end-of-month closing procedures and reporting; maintain accurate and organized records; audit resident files for accuracy.
• Walk units, post move-out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks; promote harmony and quality job performance.
• Ensure staff compliance with company policies and procedures.
• Strategic leasing management; ensure leasing techniques are effective for closure, follow-up, signing/documentation of leases, and reporting systems are accurate and up to date.
• Implement marketing strategies and systems per the annual marketing plan; handle resident complaints and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter).
• Show, lease, and move in prospective residents.

Administrative Management

• Manage excellent customer service and monitor maintenance service request turnaround and responsiveness.
• Maintain property appearance; conduct regular inspections and ensure timely repairs.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (e.g., obtain bids, manage vendors, address service issues).

Education/Experience

• High School Diploma or equivalent; Bachelor’s degree preferred or two years in housing, or one to two years related experience; or an equivalent combination of education and experience.
• Ability to perform onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly seated or standing for extended periods; communicate with others; operate in various environments; occasional climbing, lifting up to 25 lbs, and other physically demanding tasks as needed; ability to work overtime, weekends, and emergencies.

Salary Range: $25 per hour to $30 per hour. This job description is not all-inclusive and may be modified at any time. Offers include a comprehensive total rewards package with benefits, 401K with employer matching, and potential bonuses. Full-time employees receive paid sick days and holidays.