RIT Solutions, Inc.
Job Title: UX/UI Research/Design
Remote Work:
REMOTE Est. Start Date: ASAP Duration:
6 months
Job Description (Internal): Overview: We're hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering. Engagement: 40 hrs/week, remote, US hours Reports to: Lead UX Designer Partners with: Product Managers, Business Stakeholders, Engineers What They'll Do • Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows. • Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions. • Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps. • Map the experience: Create: o Role snapshots (personas): brief summaries of user types and needs. o Step-by-step journeys: how users currently work, where it breaks, and the better future state. o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work. o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive. Must-have Qualifications • 4-7+ years doing user research on product teams (enterprise or B2B preferred). Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks. • Strong at turning raw notes into clear insights and prioritized recommendations. • Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar. • Confident facilitator; good at guiding groups, handling pushback, and driving to clarity. • Excellent written and verbal communication-exec-friendly and concise. • Tools you know: Figma, Mural, Office
Nice to Have • Design experience and portfolio of enterprise-related work, or similar. • Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector). • Basic survey skills to complement interviews. • Service design exposure (e.g., mapping processes). • Light Research Ops (consent, recruiting, templates). • User testing and feedback gathering • Design experience with high-fidelity mockup and/or clickable prototypes.
What They'll Deliver • A practical UX plan and interview results. • A short deck communicating findings → what it means → recommended actions. • Lean personas for key roles. • Current-state and future-state journeys with pain points and simple success measures. • Task/flow diagrams and low-fi wireframes for critical paths. • A prioritized UX backlog. • Mockups as neccesary. What We'd Like to See from Every Candidate • Resume with hourly rate, location, time-zone overlap. • 2-3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK. • Best discovery project (goal, what you did, outcome). • Examples from enterprise or B2B application
REMOTE Est. Start Date: ASAP Duration:
6 months
Job Description (Internal): Overview: We're hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering. Engagement: 40 hrs/week, remote, US hours Reports to: Lead UX Designer Partners with: Product Managers, Business Stakeholders, Engineers What They'll Do • Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows. • Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions. • Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps. • Map the experience: Create: o Role snapshots (personas): brief summaries of user types and needs. o Step-by-step journeys: how users currently work, where it breaks, and the better future state. o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work. o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive. Must-have Qualifications • 4-7+ years doing user research on product teams (enterprise or B2B preferred). Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks. • Strong at turning raw notes into clear insights and prioritized recommendations. • Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar. • Confident facilitator; good at guiding groups, handling pushback, and driving to clarity. • Excellent written and verbal communication-exec-friendly and concise. • Tools you know: Figma, Mural, Office
Nice to Have • Design experience and portfolio of enterprise-related work, or similar. • Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector). • Basic survey skills to complement interviews. • Service design exposure (e.g., mapping processes). • Light Research Ops (consent, recruiting, templates). • User testing and feedback gathering • Design experience with high-fidelity mockup and/or clickable prototypes.
What They'll Deliver • A practical UX plan and interview results. • A short deck communicating findings → what it means → recommended actions. • Lean personas for key roles. • Current-state and future-state journeys with pain points and simple success measures. • Task/flow diagrams and low-fi wireframes for critical paths. • A prioritized UX backlog. • Mockups as neccesary. What We'd Like to See from Every Candidate • Resume with hourly rate, location, time-zone overlap. • 2-3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK. • Best discovery project (goal, what you did, outcome). • Examples from enterprise or B2B application