Acuity Brands is hiring: Service Technician, Pro Audio in Costa Mesa

Job Summary

The function of the Service Technician is to provide technical support and hardware repair on powered and passive loudspeakers, amplifiers, and digital mixer hardware, with a primary focus on Pro Audio and/or Live Sound products. This includes troubleshooting, performing component and sub-assembly repairs, and performing validation testing.

Key Tasks & Responsibilities (Essential Functions)

• Perform diagnostics on returned or failed Pro Audio and/or Live Sound products using electronic theories and principles to identify the root cause of failure. Repair or replace defective circuitry or electronic components, using hand tools, power tools, or soldering iron. Use standard test equipment, perform diagnostic tests and analyze results to evaluate equipment performance before and after repair, adjust as needed.
• Provide technical support to QSC Service Partners worldwide. Technical support communications are conducted over the telephone, via the Internet, through correspondence, and in person. Communications are to be logged in the CRM.
• Maintain service materials including service manuals, troubleshoot guides, and work-instructions to perform repairs on Pro Audio and/or Live Sound products. Assist with making sure all service materials are updated in the repositories available for QSC Service Partners worldwide.

Education (minimum education required)

Associate of Science in Electronic Engineering Technology or Electrical

Preferred Skills and Experience

• Require understanding and application of electronic theory, including:
• Ohms Law, AC/DC principles.
• Speaker Transducer Mechanics.
• Class A, Class AB, Class H, Class D amplifier topologies.
• DSP, component signals and concepts.
• Digital audio network transports.
• Ability to read and follow schematics.
• Strong aptitude in different amplifier, passive and powered loudspeaker, and digital mixer technologies.
• Must be familiar with the use of oscilloscopes, DMMs, and audio precision systems.
• AV industry certifications in Dante, SynAudCon, or Avixia is a plus.
• Must possess strong communication and interpersonal skills.
• Experience with Microsoft Office (Word, Excel, PowerPoint).
• Experience with Salesforce Case Management and Knowledge Base is a plus.
• Bilingual (English / Spanish) is a plus.
• Lean (6S) workplace experience is a plus.

QSC is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is $48,000 to $103,000. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, see the company website.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, protected veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

E-Verify Participation Poster: www.e-verify.gov

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