Service Technician, Pro Audio Job at Acuity Brands Lighting Canada in Costa Mesa

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces.

Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform.

Job Summary

The function of the Service Technician is to provide technical support and hardware repair on powered and passive loudspeakers, amplifiers, and digital mixer hardware, with a primary focus on Pro Audio and/or Live Sound products. This includes troubleshooting, performing component and sub-assembly repairs, and performing validation testing.

Key Tasks & Responsibilities (Essential Functions)

• Perform diagnostics on returned or failed Pro Audio and/or Live Sound products using electronic theories and principles to identify the root cause of failure. Repair or replace defective circuitry or electronic components, using hand tools, power tools, or soldering iron.
• Provide technical support to QSC Service Partners worldwide. Technical support communications are conducted over the telephone, via the Internet, through correspondence, and in person.
• Maintain service materials including service manuals, troubleshoot guides, and work-instructions to perform repairs on Pro Audio and/or Live Sound products.

Education (minimum Education Required)

Associate of Science in Electronic Engineering Technology or Electrical

Preferred Skills And Experience

• Understanding and application of electronic theory, including Ohms Law, AC/DC principles, Speaker Transducer Mechanics, Class A, Class AB, Class H, Class D amplifier topologies, DSP, component signals and concepts, and digital audio network transports.
• Ability to read and follow schematics.
• Strong aptitude in different amplifier, passive and powered loudspeaker, and digital mixer technologies.
• Familiarity with the use of oscilloscopes, DMM’s, and audio precision systems.
• AV industry certifications in Dante, SynAudCon, or Avixia is a plus.
• Strong communication and interpersonal skills.
• Experience with Microsoft Office (Word, Excel, Powerpoint).
• Experience with Salesforce Case Management and Knowledge Base is a plus.
• Bilingual (English / Spanish) is a plus.
• Lean (6S) workplace experience is a plus.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.