Encore is hiring: Seasonal Event Technician, Audio Visual - Renaissance Orlando

Overview

Seasonal Event Technician, Audio Visual - Renaissance Orlando at SeaWorld

A seasonal Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

This seasonal position will have a start date of September 2025 and end date of May 2026. Seasonal full-time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance.

Key Job Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audiovisual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Work Environment

Hotel environment with moderate exposure to outdoor temperatures, dirt, sand and/or dust. Working conditions may vary from moderately quiet to noisy. Team members will use high-end AV equipment and electrical components and may be exposed to heights via lifts and ladders. May work in multiple hotel locations with irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore.

Physical Requirements

Team members are required to meet the specified physical criteria to perform essential job functions. Ability to occasionally lift 51-100 lbs and push/pull over 100 lbs; frequently: color vision, depth perception, lifting/pushing/pulling 16-50 lbs; continuously: close/distance vision, hearing, lifting/pushing/pulling 0-15 lbs. Time allocation examples: 0-1 hours/day climbing; 2-3 hours/day sitting, stooping, crawling, kneeling, bending, reaching; 4-5 hours/day standing, walking, grasping.

The above information is not exhaustive and management reserves the right to revise duties as assigned.

Compensation

Hourly Pay Range: $15.10 - $18.48. Final compensation depends on location, travel, experience, skills, and may include overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees. Details are available in the benefits information for employees worldwide.

We are committed to an inclusive culture that values diverse strengths and perspectives.