krg technology inc is hiring: Cisco Video Conference – L1 Support in Fort Mill
krg technology inc, Fort Mill, SC, United States, 29715
Manage and maintain Video conferencing equipment and perform daily health checks.
Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms.
Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.
Provide first line fault monitoring on the customer's video networks making best use of available network management tools.
Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.
Hands on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.)
Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems.
Knowledge of Cisco (Tandberg) codecs like SX10, SX20, SX80, C40, etc. is an added advantage.
Knowledge of Cisco Video Infrastructure like VCS (Control & Expressway), TelePresence Server, TMS, and CUCM and MCU is an added advantage.
Deal with Level 1 and Level 2 tickets.
Ready to work on 24X7 support.
Qualifications
Avaya, Cisco
Additional Information
All your information will be kept confidential according to EEO guidelines.