Seneca Resources is hiring: Video Conferencing and Video Streaming Support Engin

Video Conferencing and Video Streaming Support Engineer

Location: Raleigh, NC (Remote may be considered for qualified candidates)

Position Status: Contract

Pay Rate: $38.00/hr - $42.00/hr

Clearance Requirements: Eligible to obtain a public trust clearance

We are seeking a Systems Engineer III with strong expertise in video conferencing, video streaming, and unified communications technologies. This role involves designing, configuring, and supporting advanced high‑definition video solutions across enterprise and government environments.

Key Responsibilities

• Design, implement, and support video conferencing and video streaming systems in alignment with organizational requirements.
• Configure and troubleshoot Cisco VCS Control & Expressway, CUCM (Cisco Unified Communications Manager), CMS (Cisco Meeting Server), and TMS (TelePresence Management Suite).
• Configure and support Zoom Rooms and integrate VCS / Zoom API Connectors.
• Troubleshoot video/audio issues and network‑related problems (VLANs, multicast, IGMP, Netscaler, routing).
• Provide system administration and ongoing maintenance for Cisco ISE (Identity Services Engine) and Cisco Prime Infrastructure.
• Collaborate with vendors and internal stakeholders to resolve issues, manage system upgrades, and implement new technologies.
• Maintain accurate inventory documentation of VCS equipment and handle Moves, Adds, Changes, and Deletes (MACD) requests.
• Participate in special projects, ensuring timely and high‑quality technical delivery.

Required Skills / Education

• 8–12 years of hands‑on experience supporting enterprise‑level video conferencing and collaboration systems.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (4 additional years of experience may substitute for the degree).
• Proven expertise in Cisco Unified Communications technologies (CUCM, CMS, VCS, TMS) and Zoom Rooms configuration.
• Strong understanding of network infrastructure including Layer 2/3 switching, VLANs, routing, multicast, and IGMP.
• Familiarity with Cisco ISE, Cisco Prime Infrastructure, and API integrations.
• Excellent analytical, troubleshooting, and communication skills.
• Self‑driven, detail‑oriented, and capable of managing multiple priorities independently.

Benefits

• Medical insurance
• Vision insurance
• 401(k)