Library Assistant Job at Mecklenburg County in Matthews

Library Assistant – Matthews
Charlotte Mecklenburg Library

Please apply by 10/09/25

Pay rate: $20.00 - $25.68 per hour

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library. This position requires a strong attention to detail in processing multiple items throughout a workday, and the ability to work well with a team and independently.

Location and Schedule

Location: Matthews Library, 230 Matthews Station Rd, Matthews, NC 28105

Schedule: Full Time Benefit Eligible, 40 hours per week. Thursdays 11:00am – 8:00pm, Mondays, Tuesdays, and Wednesdays, Alternating Fridays and Saturdays 8:00am – 5:00pm

Essential Functions

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Sorts materials to appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software
• Assisting customers at several service points
• Training and assisting customers on various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Assisting with volunteer management
• Perform shelving and weeding duties
• Reviewing a high volume of returned materials

Minimum Qualifications

Experience: Minimum of one year of customer service experience including library or retail.

Education: High School diploma or equivalent

Combination of relevant education and relevant experience accepted: Yes

Preferred Qualifications

Knowledge of integrated library systems software (IE: Polaris)

Bilingual

Knowledge, Skills and Abilities

Knowledge of alpha-numeric sorting systems, various library systems, and telephone etiquette

Skills: Technology adeptness, excellent interpersonal and customer service skills, excellent time management skills with attention to detail

Abilities: Adaptability, communication, collaboration, technical/professional knowledge and skills, work standards

Computer Skills

Proficient in various computer applications including Microsoft Office Suite, familiar with Microsoft Teams

Work Environment

Works in an office setting with moderate noise, schedules will include some nights and weekends, shared workspace with multiple staff members

EEO Statement

Mecklenburg County is an equal opportunity employer