County of Mecklenburg, NC
Library Assistant Job at County of Mecklenburg, NC in Matthews
County of Mecklenburg, NC, Matthews, NC, US, 28106
Library Assistant - Matthews
Charlotte Mecklenburg Library
"Follow yourcalling, Find your career."
Please apply by 10/09/25
Pay rate: $20.00 -$25.68 per hour
CharlotteMecklenburg Library is one of America's leading urban public libraries,serving one of the country's great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville - all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.
Position Summary
TheFull-time Library Assistant delivers a high level of quality library servicesensuring the provision of value-added experiences for all customers andperforms routine tasks in support of the library. This position requires a strongattention to detail in processing multiple items throughout a workday, and theability to work well with a team and independently.
Location:
MatthewsLibrary
230Matthews Station Rd
Matthews,NC 28105
Schedule: Full Time Benefit Eligible,
Willbe 40 hoursper week
Thursdays11:00am - 8:00pm
Mondays,Tuesdays, and Wednesdays, Alternating Fridays and Saturdays 8:00am - 5:00pm
Essential Functions
Promote the library's collection and services
Perform circulation activities
Provide service desk coverage
Sorts materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, andprocesses
Collaborating with Librarians to deliver programming and outreach services
Assisting with volunteer management
Perform shelving and weeding duties
Reviewing a high volume of returned materials
MinimumQualifications
Experience: Minimumof one year of customer service experience including library or retail.
Education: High School diploma or equivalent
Combinationof relevant education and relevant experience accepted?: Yes
Preferred Qualifications
Knowledgeof integrated library systems software (IE: Polaris)
Bilingual
Knowledge,Skills and Abilities
Knowledgeof
Alpha-numericsorting systems
Variouslibrary systems
Telephoneetiquette
Skills
Technologyadeptness
Excellentinterpersonal and customer service skills
Excellenttime management skills with attention to detail
Abilities
Adaptability:Maintaining effectiveness when experiencing major changes in responsibilitiesor environment; adjusting effectively within new work structures, processes,requirements, or cultures
Communication:Clearly conveying information to individuals or groups
Collaboration:Working effectively and cooperatively with others; establishing and maintaininggood working relationships
Technical/professionalKnowledge and Skills: Having achieved a satisfactory level of technical andprofessional skill or knowledge in position-related areas; keeping up withcurrent developments and trends in areas of expertise
WorkStandards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellence
Computer Skills
Proficientin various computer applications including Microsoft Office Suite
Familiar with Microsoft Teams
Work Environment
Works in an office setting with moderate noise
Schedules will include some nights and weekends
Shared workspace with multiple staff members
Selection
This classification has been identified as having a role in the development ofADA compliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions. Otherduties may be assigned based on business need and the supervisor's request.Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.
Charlotte Mecklenburg Library
"Follow yourcalling, Find your career."
Please apply by 10/09/25
Pay rate: $20.00 -$25.68 per hour
CharlotteMecklenburg Library is one of America's leading urban public libraries,serving one of the country's great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville - all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.
Position Summary
TheFull-time Library Assistant delivers a high level of quality library servicesensuring the provision of value-added experiences for all customers andperforms routine tasks in support of the library. This position requires a strongattention to detail in processing multiple items throughout a workday, and theability to work well with a team and independently.
Location:
MatthewsLibrary
230Matthews Station Rd
Matthews,NC 28105
Schedule: Full Time Benefit Eligible,
Willbe 40 hoursper week
Thursdays11:00am - 8:00pm
Mondays,Tuesdays, and Wednesdays, Alternating Fridays and Saturdays 8:00am - 5:00pm
Essential Functions
Promote the library's collection and services
Perform circulation activities
Provide service desk coverage
Sorts materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, andprocesses
Collaborating with Librarians to deliver programming and outreach services
Assisting with volunteer management
Perform shelving and weeding duties
Reviewing a high volume of returned materials
MinimumQualifications
Experience: Minimumof one year of customer service experience including library or retail.
Education: High School diploma or equivalent
Combinationof relevant education and relevant experience accepted?: Yes
Preferred Qualifications
Knowledgeof integrated library systems software (IE: Polaris)
Bilingual
Knowledge,Skills and Abilities
Knowledgeof
Alpha-numericsorting systems
Variouslibrary systems
Telephoneetiquette
Skills
Technologyadeptness
Excellentinterpersonal and customer service skills
Excellenttime management skills with attention to detail
Abilities
Adaptability:Maintaining effectiveness when experiencing major changes in responsibilitiesor environment; adjusting effectively within new work structures, processes,requirements, or cultures
Communication:Clearly conveying information to individuals or groups
Collaboration:Working effectively and cooperatively with others; establishing and maintaininggood working relationships
Technical/professionalKnowledge and Skills: Having achieved a satisfactory level of technical andprofessional skill or knowledge in position-related areas; keeping up withcurrent developments and trends in areas of expertise
WorkStandards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellence
Computer Skills
Proficientin various computer applications including Microsoft Office Suite
Familiar with Microsoft Teams
Work Environment
Works in an office setting with moderate noise
Schedules will include some nights and weekends
Shared workspace with multiple staff members
Selection
This classification has been identified as having a role in the development ofADA compliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions. Otherduties may be assigned based on business need and the supervisor's request.Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.