City of Wilsonville
Position Overview
Libraries Are the Living Rooms of Our Community
At Wilsonville Public Library, we believe libraries are more than shelves of books-they're vibrant, high-energy hubs where people connect, learn, and grow. We're looking for a Library Clerk who understands this dynamic role and thrives in a fast-paced, community-centered environment.
Do you bring exceptional customer service skills and a genuine passion for serving others? Are you culturally aware and comfortable supporting a diverse range of patrons with varying needs? If so, you might be the perfect fit.
What We're Looking For
We're seeking candidates who:
* Excel in high-traffic environments with grace and professionalism * Demonstrate cultural sensitivity and inclusivity * Love helping people access information, resources, and creative opportunities * Can utilize their exception language skills in Spanish and English
Why Join Us?
If you're excited by innovation, teamwork, and the chance to make a real impact, we'd love to hear from you. Our team is service-minded, fun, and deeply committed to creating a welcoming space for all. Whether you're guiding someone to their next great read or helping them navigate essential services, your work will matter.
The schedule for this position will be:
Tuesdays 9:30-6
Thursdays 10-3
Saturdays 9:30-6
Total: 21 hours/week (.53 FTE)
Ready to Apply?
Submit your application materials today! Be sure to complete all sections and answer all supplemental questions-please don't use "refer to resume." Details on qualifications and job responsibilities are provided below.
_________________________________________________________________________________
The Library Clerk I performs direct public service and support functions for the library in its effort to provide informational, educational, and recreational resources and associated services to the businesses and citizens of the City of Wilsonville.
The Library Clerk I reports to the Library Operations Manager. The Library Clerk I may assist in coordinating work of volunteers.
Responsibilities
ESSENTIAL JOB FUNCTIONS
The following tasks are representative and not to be considered all inclusive.
* Library circulation functions * Checks in and checks out books * Places and processes holds on books * Registers patrons * Uses cash register for a variety of money transactions
* Performs opening and/or closing procedures * Gives basic assistance to library patrons in locating and selecting materials or in locating specific information in reference sources and other library materials, including use of online computer catalog terminals * Locates and processes requested items for loan to other libraries * Receives large book orders * Assists with routine database maintenance, data entry, and preparation of library materials for circulation or withdrawal * Performs general clerical duties such as * Filing * Billing of delinquencies * Word processing or typing * Record keeping
* Performs receptionist duties * Answers telephones * Makes short announcements over the public address system
* Re-shelves books and other material and assists with keeping library materials neat and in order on shelves. * May provide training and assign tasks to volunteers * Assists with all types of library programs and activities
Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.
Communication
* Acknowledge customers when they enter a city facility by greeting them warmly whether in person, on the phone or in email. * Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else. * Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist. * Listen, understand, and clarify to gain in-depth understanding of the needs to ensure they are being met. * Address difficult or contentious issues in a constructive manner. * Be positive and enthusiastic when speaking with customers.
Respect
* Be courteous and polite. * Treat customers with dignity and respect. * Understand customer's expectations and treat them as a priority. * Actively listen and give customer undivided attention. * Appreciate differing perspectives, opinions, and needs. * Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.
Responsiveness
* Provide prompt and reliable service. * Respond to phone/email as soon as possible. * Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion. * Change voicemail and email when out of office/unavailable and provide alternate contact person for customers. * Demonstrate a "can-do" approach. * Exhibit problem-solving skills leading to sound judgment and quality decisions.
Complete other tasks as assigned.
Qualifications
Education: High school diploma or GED required. A Bachelor's Degree in related field desired.
Experience: Two years of general customer service and/or one year of public library experience desired.
* Spanish language skills desired.
Knowledge, Skills, &Abilities
* Basic knowledge of library procedures * General knowledge of library functions and operation * Ability to listen, communicate, and work effectively with patrons of all ages and within groups. * Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others * Ability to communicate clearly in writing * Skill with alphabetical and numerical sequencing * Ability to maintain moderate physical stamina throughout the work day (standing, moving, light lifting of materials to upper shelves, twisting, and reaching; push, pull, lift and/or carry up to 50 lbs.) * Basic computer skills * Basic math skills and attention to detail * Point of sale basic knowledge * Ability to learn and use basic circulation system software, photocopy machine, telephone, fax machine, laminating machine, and cash register
Libraries Are the Living Rooms of Our Community
At Wilsonville Public Library, we believe libraries are more than shelves of books-they're vibrant, high-energy hubs where people connect, learn, and grow. We're looking for a Library Clerk who understands this dynamic role and thrives in a fast-paced, community-centered environment.
Do you bring exceptional customer service skills and a genuine passion for serving others? Are you culturally aware and comfortable supporting a diverse range of patrons with varying needs? If so, you might be the perfect fit.
What We're Looking For
We're seeking candidates who:
* Excel in high-traffic environments with grace and professionalism * Demonstrate cultural sensitivity and inclusivity * Love helping people access information, resources, and creative opportunities * Can utilize their exception language skills in Spanish and English
Why Join Us?
If you're excited by innovation, teamwork, and the chance to make a real impact, we'd love to hear from you. Our team is service-minded, fun, and deeply committed to creating a welcoming space for all. Whether you're guiding someone to their next great read or helping them navigate essential services, your work will matter.
The schedule for this position will be:
Tuesdays 9:30-6
Thursdays 10-3
Saturdays 9:30-6
Total: 21 hours/week (.53 FTE)
Ready to Apply?
Submit your application materials today! Be sure to complete all sections and answer all supplemental questions-please don't use "refer to resume." Details on qualifications and job responsibilities are provided below.
_________________________________________________________________________________
The Library Clerk I performs direct public service and support functions for the library in its effort to provide informational, educational, and recreational resources and associated services to the businesses and citizens of the City of Wilsonville.
The Library Clerk I reports to the Library Operations Manager. The Library Clerk I may assist in coordinating work of volunteers.
Responsibilities
ESSENTIAL JOB FUNCTIONS
The following tasks are representative and not to be considered all inclusive.
* Library circulation functions * Checks in and checks out books * Places and processes holds on books * Registers patrons * Uses cash register for a variety of money transactions
* Performs opening and/or closing procedures * Gives basic assistance to library patrons in locating and selecting materials or in locating specific information in reference sources and other library materials, including use of online computer catalog terminals * Locates and processes requested items for loan to other libraries * Receives large book orders * Assists with routine database maintenance, data entry, and preparation of library materials for circulation or withdrawal * Performs general clerical duties such as * Filing * Billing of delinquencies * Word processing or typing * Record keeping
* Performs receptionist duties * Answers telephones * Makes short announcements over the public address system
* Re-shelves books and other material and assists with keeping library materials neat and in order on shelves. * May provide training and assign tasks to volunteers * Assists with all types of library programs and activities
Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.
Communication
* Acknowledge customers when they enter a city facility by greeting them warmly whether in person, on the phone or in email. * Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else. * Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist. * Listen, understand, and clarify to gain in-depth understanding of the needs to ensure they are being met. * Address difficult or contentious issues in a constructive manner. * Be positive and enthusiastic when speaking with customers.
Respect
* Be courteous and polite. * Treat customers with dignity and respect. * Understand customer's expectations and treat them as a priority. * Actively listen and give customer undivided attention. * Appreciate differing perspectives, opinions, and needs. * Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.
Responsiveness
* Provide prompt and reliable service. * Respond to phone/email as soon as possible. * Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion. * Change voicemail and email when out of office/unavailable and provide alternate contact person for customers. * Demonstrate a "can-do" approach. * Exhibit problem-solving skills leading to sound judgment and quality decisions.
Complete other tasks as assigned.
Qualifications
Education: High school diploma or GED required. A Bachelor's Degree in related field desired.
Experience: Two years of general customer service and/or one year of public library experience desired.
* Spanish language skills desired.
Knowledge, Skills, &Abilities
* Basic knowledge of library procedures * General knowledge of library functions and operation * Ability to listen, communicate, and work effectively with patrons of all ages and within groups. * Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others * Ability to communicate clearly in writing * Skill with alphabetical and numerical sequencing * Ability to maintain moderate physical stamina throughout the work day (standing, moving, light lifting of materials to upper shelves, twisting, and reaching; push, pull, lift and/or carry up to 50 lbs.) * Basic computer skills * Basic math skills and attention to detail * Point of sale basic knowledge * Ability to learn and use basic circulation system software, photocopy machine, telephone, fax machine, laminating machine, and cash register