Vibotek LLC is hiring: Senior Manager – Video Network Operations (L3 Support) in

Senior Manager – Video Network Operations (L3 Support)

Location: Los Angeles, CA

Project Tenure: 12 - 24 Months

Key Responsibilities

• Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
• Manage incident lifecycle: triage, escalate, track, and ensure full ownership until resolution.
• Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
• Coordinate with customers, vendors, and stakeholders; issue timely outage communications.
• Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
• Work on service requests, station turn-ups, and deployment of new broadcast/OTT services.
• Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.
• Maintain infrastructure documentation - system diagrams, SOPs, workflows, and architecture overviews.
• Actively participate in daily stand-ups, shift handovers, and major incident bridges.
• Provide feedback to refine troubleshooting processes and update SOPs.

Required Skills & Experience

• 15+ years in broadcast engineering, network/system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services.
• 7+ years as L3 Engineer/Team Lead in a Video NOC or technical support center.
• NOC Monitoring & ITIL Process: Incident/ticketing systems, problem management, RCA, and event handling.
• Networking: Cisco/Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX).
• Network Monitoring Tools: LogicMonitor, SolarWinds NTA.
• Load Balancers & SD-WAN: F5 Big-IP GTM/LTM (iRules), vEdge, vBond, vSmart, vManage.
• Cloud & Security: Splunk (SIEM), log aggregation, incident response automation.
• Wireless Infrastructure: Cisco Meraki, Aruba ClearPass, RF tuning, BYOD.
• Audio/Video Tech: MPEG-2/4, H.264/HEVC, ASI, SDI, ATSC, PCM, AC3.
• Video Platforms: Hands-on with Telestream/Tektronix, Medius/Sentry, Sencore, Tag (any 2+).
• Encoding, Encryption, & Distribution of video delivery networks.
• OTT/Streaming Troubleshooting (IPTV, protocol-level debugging).
• Experience with broadcasting workflows for Music Festivals, Sports, Concerts and Entertainment shows.
• Willingness to work in a 24x7 shift rotation supporting live broadcast operations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• IT Services and IT Consulting

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