Senior Broadcast Specialist Job at Dice in Los Angeles

Responsibilities

• Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
• Manage incident lifecycle: triage, elevate, track, and ensure full ownership until resolution.
• Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
• Coordinate with customers, vendors, and stakeholders; issue timely outage communications.
• Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
  Work on service requests, station turn-ups, and deployment of new broadcast/OTT services.
• Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.
• Maintain infrastructure documentation system diagrams, SOPs, workflows, and architecture overviews.
• Actively participate in daily stand‑ups, shift handovers, and major incident bridges.
• Provide feedback to refine troubleshooting processes and update SOPs.

Required Skills & Experience

• 15+ years in broadcast engineering, network/system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services.
• 7+ years as L3 Engineer/Team Lead in a Video NOC or technical support center.
  In‑depth expertise in: o NOC Monitoring & ITIL Process: Incident/ticketing systems, problem management, RCA, and event handling. o Networking: Cisco/Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX).