W3Global is hiring: Studio Manager in Bentonville

Bentonville, AR $90,000 - $180,000

We're seeking a dynamic and organized Studio Manager to oversee the daily operations of our Bentonville location. The ideal candidate will have a passion for health and wellness, exceptional leadership skills, and a keen eye for detail. As Studio Manager, you will be responsible for managing Front Desk staff, ensuring high-quality customer service, tracking key studio performance metrics, and driving the overall success of the studio and boutique.

General Operations

• Oversee daily operations to ensure a smooth and efficient workflow
• Maintain a clean, organized, and welcoming studio and boutique environment
• Manage vendor relationships and third‑party service providers
• Order and track supplies; assist in inventory management, restocking, and merchandising
• Schedule classes and manage instructor schedules via Mariana Tek

Staff Management

• Recruit, hire, train, and supervise Front Desk staff
• Conduct ongoing training, performance check‑ins, and feedback sessions
• Foster a positive, collaborative, and professional team environment
• Communicate staffing and operational needs clearly with ownership

Customer Experience

• Provide exceptional, warm, and responsive service to all members and guests
• Resolve client inquiries, complaints, or account issues professionally and promptly
• Oversee the check‑in process and ensure consistent, elevated experiences across all touchpoints
• Champion an inclusive, respectful studio culture that aligns with the company’s values

Sales & Marketing

• Support in promoting studio services, memberships, and boutique items via marketing channels
• Coach Front Desk staff on sales techniques and achieving monthly targets
• Support execution of seasonal promotions, giveaways, and community events
• Track and analyze sales trends and boutique performance to identify growth opportunities

Reporting & Tracking of Financial & Operational Goals

• Monitor and report on key metrics including:
• Class utilization rates
• Membership conversions and retention
• Intro offer usage and upgrade rates
• Retail sales performance and inventory turns
• Assist in tracking studio KPIs in collaboration with ownership
• Generate and share weekly/monthly reporting summaries
• Identify areas of opportunity to improve efficiency, reduce costs, and increase profitability

Other Key Responsibilities

• Ensure alignment with brand standards across all visual and operational elements
• Foster a positive workplace environment in line with the company’s code of conduct and values
• Support implementation of new systems, tools, or operational procedures as needed
• Be available for on‑the‑floor coverage during high‑traffic periods or emergencies
• Work closely with ownership to support teacher communication, new initiatives, and studio expansion

Ideal Candidate Profile

• 4+ years’ experience in operations, management, hospitality, or boutique fitness
• Confident, warm, and polished with strong emotional intelligence
• Thrives in a fast‑paced, high‑touch environment with strong attention to detail
• Tech‑savvy – comfortable with Mariana Tek (or similar), Google Sheets, NetGym, and reporting tools (not required)
• Natural leader who motivates others and sets a tone of professionalism and care
• Self‑starter with a growth mindset and willingness to wear many hats
• Passion for movement, wellness, and the boutique fitness industry