Portland General Electric is hiring: Senior Technical Writer/Technical Writer in

Overview

Join to apply for the Senior Technical Writer role at Portland General Electric.

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, and more enduring Oregon neighborhood. It is core to our DNA, and we haven’t stopped since we started in 1888. We energize lives, strengthen communities, and drive advancements in energy that promote social, economic, and environmental progress. We’re always on the lookout for people passionate about leading and being part of teams that advance innovative clean energy solutions that are also affordable and accessible to all.

Responsibilities

• Analyzes user needs and designs process documentation to meet business objectives.
• Proactively analyzes policies and other requirements and develops initiatives to ensure process documentation complies.
• Leads initiatives with multiple stakeholders to decide the best method of documentation.
• Works with stakeholders to help them articulate what they do and how to document that clearly and effectively.
• Creates, revises, and publishes specifications, standards, work practices, and procedural documentation with established deadlines.
• Ensures documents meet both client needs and corporate style guide requirements.
• Maintains content on various platforms.
• Serves as a subject matter expert on technical writing for the department.
• Provides technical writing expertise to clients, including best practices for clear, concise, and accurate communication, developing written process documents, and help with writing tools.
• Reviews proposed comments on new and revised standards documents for accuracy and consistency with style guidelines.
• Negotiates with stakeholders to resolve challenging or complex conflicts in content.
• Develops, documents, and maintains our style guidelines.
• Designs, prepares, and presents training on changes to format, content, and access.
• Supports development of training manuals.
• Leads or supports development of training materials.
• May proactively identify needs and design and present technical writing or related knowledge in response to interest and business need.
• Provides consultation on designs or improvements for document control methods.
• Archives and tracks documents.
• Compiles documents and develops indices and tags to facilitate searchability.
• Researches and analyzes document retention requirements and ensures documents are retained in accordance with those guidelines.
• Depending on position, may oversee or manage document control system, such as SharePoint.
• Administers contracts for outside technical writers.
• Monitors vendor performance against established service levels.
• Provides guidance to vendors or contractors on style guidelines.
• Serves as subject matter expert on projects.
• May lead cross-functional process on document-related projects.

Qualifications

• Bachelor’s degree in technical writing, journalism or other related field or equivalent experience.
• 2 or more years in technical writing, corporate communications with a technical element or related field. (Technical Writer)
• Five or more years in technical writing, corporate communications with a technical element or related field. (Senior Technical Writer)
• Experience and/or education in a technical field.
• Experience writing procedures or policies for compliance programs.
• Advanced experience in creating and maintaining Word templates that include both a style set and content structure.
• SharePoint administrator with some advanced knowledge of content types, Term Store entry, and Power Automate integration.

Schedule and Attendance

• Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
• Ability to work long hours.
• Ability to work a variable schedule.Ability to report to work and perform work during periods of severe inclement weather.
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

Physical Capabilities

• Driving/travel/commute: Daily within service territory. Overnight inside/outside service territory – Occasionally (one to two times a month or less).
• Computer use (use computer regularly for entire work shift).

Compensation Range

$74,325.00 - $148,625.00. Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall toward the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.