Forsyth County
Emergency Communications Officer Trainee (911 Operator)
Forsyth County, Florida, New York, United States
Overview
Emergency Communications Officer Trainee (911 Operator) Under close supervision, trainees will learn to answer non-emergency and 911 emergency requests to assist the public and staff with emergency and non-emergency public safety assistance. Perform communications work involving the processing of Enhanced 9-1-1 calls (wireless and ten digit) and dispatching of fire, EMS, and law enforcement agencies. Accurate and rapid processing of routine and emergency calls, following prescribed standard operating procedures. Transfers callers to other emergency response agencies as needed. Trainees must quickly determine the nature of the emergency and initiate appropriate action. Shifts may vary; night shifts are likely at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required.
Essential Job Functions
Receive telephone calls from citizens or emergency personnel requesting assistance or information; screen calls and initiate appropriate action per established protocols.
Offer pre-arrival medical and fire instructions via telephone per established protocols.
Work in a fast-paced, high call volume call center environment.
Operate communications and peripheral equipment to dispatch units and enter call records into the CAD system.
Maintain required files, records, and accurate communication logs of transmissions.
Take complaints, report issues to on-duty supervisor, and document as required.
Perform related work as assigned.
Knowledge, Skills And Abilities
Knowledge of radio communications rules and regulations governing radio transmission.
Knowledge of basic radio receiving/transmitting operations, equipment, and procedures.
Knowledge of Pasco County geography, road networks, major intersections, and key locations.
Knowledge of basic medical, fire, and law terminology.
Ability to react calmly and quickly in emergencies and obtain essential information from callers.
Clear, calm, and impartial communication; ability to speak clearly and professionally.
Ability to maintain clear, accurate, and detailed operation records.
Multitasking, initiative, teamwork, and ability to follow established protocols and chain of command.
Ability to learn to operate radio and telephone transmitting/receiving equipment.
Effective oral and written communication and active listening.
Ability to operate a computer and use related software.
Flexibility and adaptability in a dynamic environment; establish and maintain effective working relationships.
Experience with multi-line telephone equipment; familiarity with computerized customer service is preferred.
Minimum Requirements PHYSICAL SKILLS:
Ability to sit at a console for extended periods; communicate effectively using verbal, written, and visual means; operate a keyboard; access all control panels and reference materials; good vision without color blindness and excellent hearing.
EDUCATION, TRAINING AND EXPERIENCE:
Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in a fast-paced, high call volume public safety dispatching/call-taking facility is preferred.
Applicant must be at least 18 years of age.
Applicants will be required to pass pre-employment testing including drug screening, polygraph, psychological evaluation, and background check.
Licenses, Certifications or Registrations Must possess a valid Florida driver's license. Within three (3) months of hire, obtain:
Cardiopulmonary Resuscitation (CPR)
Emergency Medical Dispatch (EMD)
Emergency Fire Dispatch (EFD)
Emergency Police Dispatcher (EPD)
State of Florida Public Safety Telecommunicator Certification
Current FCIC/NCIC certifications
After successful completion of training, employees may advance to Emergency Communications Officer I with a pay increase. Must progress to Emergency Communications Officer I within six (6) months of hire.
Special Requirements Work flexible schedules, including evenings, weekends, holidays, standby, and mandatory overtime.
Strict non-drug usage policy. Eligible if you have not used marijuana in the last 12 months and have not used illegal drugs in the past five years. No history of selling or delivering illegal drugs.
Criminal History An applicant who pleads guilty or is found guilty of a felony or a misdemeanor involving perjury or false statements is not eligible for employment.
ADA Statement Qualified applicants with a disability may be afforded reasonable accommodations to perform essential job functions under the Americans with Disabilities Act.
Drug-Free Workplace Pasco County BOCC is a drug-free workplace and requires pre-employment drug/alcohol testing in accordance with federal and Florida law.
Emergency Response/Recovery Activities Trainees may be required to work before, during, or after emergencies and may be assigned duties outside the normal scope to meet county needs.
Veteran's Preference Under Section 295.07, F.S., Pasco County provides preference in appointment to eligible veterans.
Benefits
Florida Retirement System (FRS) retirement plan
PTO (Paid Time Off)
Paid holidays
Group insurance
Tuition reimbursement
Deferred compensation
Medical leave pool
Annual medical leave buy-back
Administrative leave opportunities for certain staff
Notes: This description reflects the essential duties of the position and is not intended to be all-inclusive. The department reserves the right to modify duties as needed.
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Emergency Communications Officer Trainee (911 Operator) Under close supervision, trainees will learn to answer non-emergency and 911 emergency requests to assist the public and staff with emergency and non-emergency public safety assistance. Perform communications work involving the processing of Enhanced 9-1-1 calls (wireless and ten digit) and dispatching of fire, EMS, and law enforcement agencies. Accurate and rapid processing of routine and emergency calls, following prescribed standard operating procedures. Transfers callers to other emergency response agencies as needed. Trainees must quickly determine the nature of the emergency and initiate appropriate action. Shifts may vary; night shifts are likely at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required.
Essential Job Functions
Receive telephone calls from citizens or emergency personnel requesting assistance or information; screen calls and initiate appropriate action per established protocols.
Offer pre-arrival medical and fire instructions via telephone per established protocols.
Work in a fast-paced, high call volume call center environment.
Operate communications and peripheral equipment to dispatch units and enter call records into the CAD system.
Maintain required files, records, and accurate communication logs of transmissions.
Take complaints, report issues to on-duty supervisor, and document as required.
Perform related work as assigned.
Knowledge, Skills And Abilities
Knowledge of radio communications rules and regulations governing radio transmission.
Knowledge of basic radio receiving/transmitting operations, equipment, and procedures.
Knowledge of Pasco County geography, road networks, major intersections, and key locations.
Knowledge of basic medical, fire, and law terminology.
Ability to react calmly and quickly in emergencies and obtain essential information from callers.
Clear, calm, and impartial communication; ability to speak clearly and professionally.
Ability to maintain clear, accurate, and detailed operation records.
Multitasking, initiative, teamwork, and ability to follow established protocols and chain of command.
Ability to learn to operate radio and telephone transmitting/receiving equipment.
Effective oral and written communication and active listening.
Ability to operate a computer and use related software.
Flexibility and adaptability in a dynamic environment; establish and maintain effective working relationships.
Experience with multi-line telephone equipment; familiarity with computerized customer service is preferred.
Minimum Requirements PHYSICAL SKILLS:
Ability to sit at a console for extended periods; communicate effectively using verbal, written, and visual means; operate a keyboard; access all control panels and reference materials; good vision without color blindness and excellent hearing.
EDUCATION, TRAINING AND EXPERIENCE:
Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in a fast-paced, high call volume public safety dispatching/call-taking facility is preferred.
Applicant must be at least 18 years of age.
Applicants will be required to pass pre-employment testing including drug screening, polygraph, psychological evaluation, and background check.
Licenses, Certifications or Registrations Must possess a valid Florida driver's license. Within three (3) months of hire, obtain:
Cardiopulmonary Resuscitation (CPR)
Emergency Medical Dispatch (EMD)
Emergency Fire Dispatch (EFD)
Emergency Police Dispatcher (EPD)
State of Florida Public Safety Telecommunicator Certification
Current FCIC/NCIC certifications
After successful completion of training, employees may advance to Emergency Communications Officer I with a pay increase. Must progress to Emergency Communications Officer I within six (6) months of hire.
Special Requirements Work flexible schedules, including evenings, weekends, holidays, standby, and mandatory overtime.
Strict non-drug usage policy. Eligible if you have not used marijuana in the last 12 months and have not used illegal drugs in the past five years. No history of selling or delivering illegal drugs.
Criminal History An applicant who pleads guilty or is found guilty of a felony or a misdemeanor involving perjury or false statements is not eligible for employment.
ADA Statement Qualified applicants with a disability may be afforded reasonable accommodations to perform essential job functions under the Americans with Disabilities Act.
Drug-Free Workplace Pasco County BOCC is a drug-free workplace and requires pre-employment drug/alcohol testing in accordance with federal and Florida law.
Emergency Response/Recovery Activities Trainees may be required to work before, during, or after emergencies and may be assigned duties outside the normal scope to meet county needs.
Veteran's Preference Under Section 295.07, F.S., Pasco County provides preference in appointment to eligible veterans.
Benefits
Florida Retirement System (FRS) retirement plan
PTO (Paid Time Off)
Paid holidays
Group insurance
Tuition reimbursement
Deferred compensation
Medical leave pool
Annual medical leave buy-back
Administrative leave opportunities for certain staff
Notes: This description reflects the essential duties of the position and is not intended to be all-inclusive. The department reserves the right to modify duties as needed.
#J-18808-Ljbffr