Assistant Community Manager Job at Asset Living in Dublin

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to our partners across multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds. We believe in teamwork, leadership, and opportunities for growth. Asset Living is recognized as a Best and Brightest Place to Work, and as an Accredited Management Organization (AMO) by IREM. We are committed to a culture where every voice is heard and every individual has opportunities to grow as the company grows.

ASSISTANT COMMUNITY MANAGER The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. You will play a vital role in delinquency management and rent collection to optimize the property’s cash flow and financial position. You will manage all phases of the operations, including personnel, leasing, maintenance, financial administration & risk management in the absence of the Community Manager. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the company’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

Financial Management

• Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
• Responsible for processing and reconciling daily all accounts receivable.
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.
• Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable.
• Responsible for all end-of-the-month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accurate records.
• Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily onsite attendance is required.
• Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Strategic Leasing Management
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Implement marketing strategies & systems put in place by the annual marketing plan.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents.

Administrative Management

• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.).

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, often standing or sitting for prolonged periods; able to communicate with others and to operate standard job tasks; able to move about to accomplish tasks.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, and other barriers; able to work in various environments including outdoor conditions; capable of lifting and relocating objects up to 25 lbs.

At Asset Living, compensation decisions are based on factors including skill set, background and training, certifications, etc. Our offer includes a comprehensive total rewards package with benefits, 401K with employer matching, and bonuses where applicable. Full-time employees also receive paid sick days and company holidays.

Salary Range: $36 per hour to $41 per hour

This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified by the supervisor as needed. Additional duties may be assigned.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales