Service Technician, Pro Audio Job at ByteLight in Atlanta

Overview

QSC is creating exceptional, people-centric experiences with technology and creativity. Q-SYS is our innovative full stack audio, video and control platform that unifies data, devices and a cloud-first architecture to deliver transformative AV experiences across built spaces. QSC Audio empowers live entertainers and sound reinforcement professionals to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Role

The function of the Service Technician is to provide technical support and hardware repair on powered and passive loudspeakers, amplifiers, and digital mixer hardware, with a primary focus on Pro Audio and/or Live Sound products. This includes troubleshooting, performing component and sub-assembly repairs, and performing validation testing.

Key Tasks & Responsibilities (Essential Functions)

• Perform diagnostics on returned or failed Pro Audio and/or Live Sound products using electronic theories and principles to identify the root cause of failure. Repair or replace defective circuitry or electronic components, using hand tools, power tools, or soldering iron. Use standard test equipment, perform diagnostic tests and analyze results to evaluate equipment performance before and after repair, adjust as needed.
• Provide technical support to QSC Service Partners worldwide. Technical support communications are conducted over the telephone, via the Internet, through correspondence, and in person. Communications are to be logged in the CRM.
• Maintain service materials including service manuals, troubleshoot guides, and work-instructions to perform repairs on Pro Audio and/or Live Sound products. Assist with making sure all service materials are updated in the repositories available for QSC Service Partners worldwide.

Education: Associate of Science in Electronic Engineering Technology or Electrical.

Preferred Skills and Experience

Require understanding and application of electronic theory, including:

• Speaker Transducer Mechanics.
• DSP, component signals and concepts.
• Ability to read and follow schematics.
• Strong aptitude in different amplifier, passive and powered loudspeaker, and digital mixer technologies.
• Familiar with the use of oscilloscopes, DMMs, and audio precision systems.
• AV industry certifications in Dante, SynAudCon, or Avixia is a plus.
• Strong communication and interpersonal skills.
• Experience with Microsoft Office (Word, Excel, Powerpoint).
• Experience with Salesforce Case Management and Knowledge Base is a plus.
• Bilingual (English / Spanish) is a plus.
• Lean (6S) workplace experience is a plus.

Compliance and Company Information

QSC is owned by Acuity Inc., located in the United States. The company uses a global recruitment system; data provided will be stored and is subject to U.S. laws.

Compensation and Benefits

The range for this position is $48,000 to $103,000. Placement within this range may vary depending on experience and location. Acuity offers health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of benefits, click here.

Equal Opportunity and Accommodation

We value diversity and are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, protected veteran status, or genetic information.

Accommodation for Applicants with Disabilities: Acuity is committed to providing reasonable accommodations in its application process. If you need accommodation, you may contact us at (770) 922-9000. Please indicate the type of accommodation and requisition.

Any unsolicited resumes sent to Acuity from third parties will be considered Acuity property. Acuity will not pay a fee for unsolicited resumes.

Nearest Major Market: Orange County. Nearest Secondary Market: Los Angeles. Job Segment: Audio Engineering, Machinist, Technical Support, Technician, Electrical, Engineering, Manufacturing, Technology.