Partner Operations Manager, Music Publishing Job at Google in New York

Partner Operations Manager, Music Publishing

About the job

As a member of the Partner Operations team, you\'ll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you\'ll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

As a Partner Operations Manager, you will provide YouTube support to some of our largest managed Music partners (Publishers, labels, artists). In this role, you will become a YouTube product expert, solve the day-to-day issues of Music partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams in order to drive product solutions, and for developing process improvements that enhance internal operations. You will work with other partner-facing teams to provide value-add services to help increase Music partner happiness and growth.

The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in technical troubleshooting or technical customer support operations.
• Experience using SQL for data analysis.

Preferred qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• Experience in music publishing or adjacent similar industries.
• Ability to dig into technical details and work with engineering, product teams on related tools and systems implementation.
• Ability to draw insights from data, recommend a path forward, and manage across groups/through recommended actions.
• Ability to drive process improvements and optimizations, outline risks, and identify and articulate trade-offs.

Responsibilities

• Provide operational support to managed Music Publishing partners on the YouTube platform, primarily through email and video call communication, managing and analyzing datasets, reconciling reporting discrepancies and client data with precision and consistency.
• Serve as a solutions consultant to internal, cross-functional stakeholders on the YouTube product, working with assigned Partner Managers and Technical Field Partner Engineers to solve partner issues, develop business plans, and share insights for partner growth.
• Identify, establish and leverage key metrics to evaluate data both quantitatively and qualitatively, using data to advocate for and drive decisions that advance YouTube’s interests and business.
• Contribute to scaling Creator Success Operations for YouTube through innovation, efficiency gains, and root cause analysis.
• Answer external product or data-related inquiries, onboard new partners, and educate them on the YouTube product.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google\'s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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