Google is hiring: Partner Operations Manager, Music Publishing in New York

Partner Operations Manager, Music Publishing

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This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in technical troubleshooting or technical customer support operations.
• Experience using SQL for data analysis.

Preferred Qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• Experience in music publishing or adjacent similar industries.
• Ability to dig into technical details and work with engineering, product teams on related tools and systems implementation.
• Ability to draw insights from data, recommend a path forward, and manage across groups/through recommended actions.
• Ability to drive process improvements and optimizations, outline risks, and identify and articulate trade-offs.

About the job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross‑functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

As a Partner Operations Manager, you will provide YouTube support to some of our largest managed Music partners (Publishers, labels, artists). In this role, you will become a YouTube product expert, solve the day‑to‑day issues of Music partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross‑functional teams in order to drive product solutions, and for developing process improvements that enhance internal operations. You will work with other partner‑facing teams to provide value‑add services to help increase Music partner happiness and growth.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories.

Responsibilities

• Provide operational support to managed Music Publishing partners on the YouTube platform, primarily through email and video call communication, managing and analyzing datasets, reconciling reporting discrepancies and client data with precision and consistency.
• Serve as a solutions consultant to internal, cross‑functional stakeholders on the YouTube product, working with assigned Partner Managers and Technical Field Partner Engineers to solve partner issues, develop business plans, and share insights for partner growth.
• Identify, establish and leverage key metrics to evaluate data both quantitatively and qualitatively, using data to advocate for and drive decisions that advance YouTube’s interests and business.
• Contribute to scaling Creator Success Operations for YouTube through innovation, efficiency gains, and root cause analysis.
• Answer external product or data‑related inquiries, onboard new partners, and educate them on the YouTube product.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.