Audio/Visual Customer Support Analyst (Tier 2 support) Job at Jobs via Dice in D

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Global Information Services, is seeking the following. Apply via Dice today!

Note: Please reply ONLY if you

• can work 100% on site + have all the required skill set and have worked as a "Audio/Visual Customer Support Analyst (Tier 2 support)" in a large & complex IT Environment.
• can meet the minimum required experience as defined under the MANDATORY Skill.
• can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request + Sign Resume Certification Form
• Can go through a background check including fingerprinting + Agree to an Online interview.
• have a Competitive Rate
• will be available in Dec 2025/Jan 2026 timeframe as the Start date after a successful interview takes a minimum of 3 weeks.

Applicants and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

SIS will utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all persons employed during the term of the Contract.

Note to Consulting Companies: ANY CONSULTANT's RESUME YOU SEND ME MUST BE ON YOUR COMPANY'S PAYROLL, NO H1-VISA TRANSFER, NO PRO-MARKETING, NO SISTER COMPANY RESUMES. The resume should have the DIRECT contact info and email of the candidate otherwise the candidate will NOT be considered. ALL H1 candidates including those onWOULD need to provide I-797 + DL Copy (no exceptions).

Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.

This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.

Travel: May be required to periodically travel between Clients Location.

Face-to-Face Interviews: At the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person.

Telecommuting: Teleworking is not authorized for this position.

Work Hours: Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on‑call work schedule.

Scope of Work

The DeLand Office, IT Services Office is looking for a technician to assist the existing workstation support team with monitoring, troubleshooting, and maintaining the Departments Audio Visual environments including installation, maintenance services and training staff in their usage.

The duties of this position can be broad and will include other such tasks such as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, providing technical assistance and routine maintenance of specialized software applications, providing support for other IT related hardware devices such as networked printers and USB attached peripherals.

Responsibilities

• Provide Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
• Perform advanced troubleshooting to determine cause of problems.
• Install, configure and provide user support, monitor Service Desk queue and resolve support tickets as assigned.
• Participate in and coordinate projects, share information and receive feedback from other OIT staff as appropriate.
• Generate and maintain technical documentation, coordinate service calls and repairs for warranty and non‑warranty items.
• Provide advanced support for other Technicians as needed in Audio‑Visual systems.
• Serve as primary support for conference room and huddle space meeting room projection and LCD monitor display systems.
• Assist in setting up and supporting iPhone and Android phones.

Education

Bachelor’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.

Experience

• Minimum of 2‑3 years of experience in the installation, maintenance, and technical support of workstation hardware.
• Advanced knowledge of Microsoft products and operating systems.
• Advanced knowledge of computer software, hardware, and firmware for personal computers and network environments.
• Skilled at installing and providing technical support for audio‑visual equipment in a professional environment.
• Advanced troubleshooting skills on various manufacturers of computers, peripherals and audio‑visual equipment.
• Ability to plan, organize, manage and track projects.
• Excellent verbal and written communication skills.
• Ability to read, understand, and comply with department policies.

Job Specific Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of Microsoft products including operating systems, Office suite and Outlook.
• Knowledge of computer software, hardware, and firmware for personal computers and network environments.
• Skilled at installing and providing support for software applications, operating systems and personal computer hardware.
• Skilled in installing and maintaining audio-video presentation equipment.
• Experience with iPhone and Android smartphones.
• Ability to multi‑task, prioritize, and achieve results in fast‑paced environments.

Personal Attributes

• Trusted with sensitive information.
• Accountable team player.
• High level of honesty and integrity.
• Experience working independently and in a team-oriented environment.
• Advanced communication skills.
• Excellent listening and interpersonal skills.
• Analytical and problem‑solving capabilities.
• Ability to learn quickly and apply new knowledge.
• Strong customer service orientation.

General Knowledge Skills and Abilities (KSAs)

• Initiative and organization.
• Communication skills.
• Customer service aptitude.
• Decision making and critical thinking.
• Flexibility and adaptability.
• Interpersonal skills.
• Leadership qualities.
• Problem solving.
• Team building.
• Quality assurance knowledge.

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.

Note: This is a Full time ON SITE Contract Position.

Start date: Dec 2025/Jan 2026.

Candidates should be authorized to work in the US.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries: Software Development