Albemarle County Schools
Campus Communications Specialist
Albemarle County Schools, Elizabeth City, North Carolina, us, 27906
Salary:
$2,344.75 - $2,930.92 Monthly Location :
COA - Elizabeth City, NC Job Type:
Full Time Division:
Division of Student Success and Enrollment Management Opening Date:
09/17/2025 Closing Date:
Continuous FLSA:
Non-Exempt
About COA:
College of The Albemarle, located in Elizabeth City, North Carolina, is the state's first community college, founded in 1961. We strive to transform lives by inspiring and empowering individuals and communities of our seven-county service area. Through our four locations, we provide quality college transfer and career and technical education to residents in northeast North Carolina. Description ***This position is open until filled***
Priority review date: October 3
Current status - Accepting applications
The role of the Campus Communications Specialist is to provide information to students, the public and college employees via excellent customer service while performing a variety of duties involved in the operation of a central communications system, as well as administrative and technical duties for the Vice President of Student Success and Enrollment Management and the division.
The Campus Communications Specialist receives direct supervision from the Director or Student Services with some oversight from the Vice President, Student Success and Enrollment Management (SSEM). Examples of Duties
Provide excellent customer service and information to students, faculty, staff and the public. Specifically:
Convey a positive and helpful outlook when greeting and assisting students, faculty, staff and the public; Appropriately screen calls prior to transferring calls to the appropriate department personnel; Convey messages to faculty and staff; Provide general information including details of college events (including the date/time/location) and college policies and procedures; Provide general information concerning the Admissions/Enrollment process; Answer general inquiries concerning Financial Aid; and Issue college ID cards and student parking decals. Provide specialized assistance to students. Specifically:
Provide information on how to request a transcript; Assist with reading/reviewing class schedules; Provide direction to classroom locations; Guide students in resetting password and accessing login information; Assist students with navigating the college website; Provide students with frequently required forms and give to appropriate staff for processing. Provide administrative support to a variety of college functions. Specifically:
Assist with transmission of faxes and notify employees of incoming faxes; Schedule and monitor front line staff in consultation with supervisor; Maintain appropriate supplies and materials for ID machine, fax machine and other office items; Monitor ID machine and other office equipment for needed maintenance and report maintenance as required; Effective working knowledge of 25Live, including how to reserve a room and check room availability. Provide administrative support for the Vice President, SSEM and the division:
Assist with clerical and administrative duties, including sending/receiving mail, SSEM celebrations, ordering supplies, event planning, maintaining spreadsheets, generating reports as needed and assisting with bulk mailings; Procure and maintain a P-card for the division and prepare the monthly credit card reconciliation form; Monitor and reconcile monthly budget for SSEM and provide specific budget item reports requested by the Vice President, SSEM; Maintain working knowledge of processes and procedures of the SSEM division (ex. Residency Determination Service (RDS), 25Live, budget); Plan agendas; Record and maintain notes/minutes for SSEM/College meetings as requested. Unique:
Responsible for central communications tasks. Specifically:
Act as Cisco Unity Connection Greeting Administrator; Maintain campus extension directory; Transmit emergency calls to campus security or in accordance with the college's approved Emergency Response Plan; Knowledgeable of college's Emergency Response Plan; Report issues with campus communications equipment; Ability to troubleshoot equipment when necessary; Operate AE Atrium Projector and update with information as needed; Maintain the confidentiality of student information, unless sharing information is due to a legitimate educational interest pursuant to FERPA and other COA Policies; and, Perform other duties and responsibilities as assigned by the Director, Student Services and Vice President, SSEM.
Typical Qualifications
Required:
Associate's degree from a regionally accredited college or university. Two years experience in high level office management operations. Excellent oral and written communication skills. Experience in dealing with customer relation situations. Exceptional customer service and organizational skills.
Knowledge, Skills & Abilities
Knowledge of:
Operational characteristics of an office communications system; Basic registration, financial aid and admissions information, as well as college policy and procedures; Modern office procedures, methods and use of computer/fax/copier/printer equipment; and Knowledge of Microsoft Office Suite, Email Marketing Software, Customer Relations Management Software, (Constant Contact, MailChimp, etc.) and its functions/use. Ability to:
Learn college policies, procedures, events and locations; Operate the college communications system; Respond to requests and inquiries from the general public; Respond to safety and security concerns in a professional, calm and appropriate manner; Operate computer for duties required by the front desk area; Determine the correct personnel to assist inquiries; Work independently while exercising judgment and initiative; Effectively de-escalate tense situations and offer solutions; and Maintain effective audio-visual discrimination and perception needed for: making observations; communicating with others; reading and writing; and operating assigned equipment. Maintain mental capacity which allows the capability of: making sound decisions; answering questions; demonstrating intellectual capabilities; respond in an efficient and calm manner in emergencies; and establish and maintain cooperative working relationships with those contacted in the course of work.
College of The Albemarle is an Equal Opportunity Employer and seeks candidates who reflect the diversity of our region. In striving to create and sustain a welcoming learning community for all members, employment decisions shall be made without regard to race, national origin, color, religion, sex, disability, age or political affiliation.
Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.
College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship. College of The Albemarle (COA) is committed to providing equal opportunity in admissions, education, and employment. COA prohibits discrimination or harassment based on race, color, national origin, sex, age, religion, disability, veteran status, genetic information, or any status protected by law. Inquiries regarding non-discrimination policies for students and employees may be directed to Kris Burris, Vice-President, Student Success and Enrollment Management | 252-335-0821 ext. 2251 | kris_burris76@albemarle.edu Retirement, Health Insurance., Holidays, Annual/Sick Leave 01
What is your highest level of education?
High school diploma or equivalent Associate's degree Bachelor's degree Master's degree Education Specialist Doctorate degree Other N/a
02
How many years experience do you have in high level office management operations?
0-1 year 2-3 years 4-5 years 6+ years
03
Do you have experience in dealing with customer relation situations?
Yes No
Required Question
$2,344.75 - $2,930.92 Monthly Location :
COA - Elizabeth City, NC Job Type:
Full Time Division:
Division of Student Success and Enrollment Management Opening Date:
09/17/2025 Closing Date:
Continuous FLSA:
Non-Exempt
About COA:
College of The Albemarle, located in Elizabeth City, North Carolina, is the state's first community college, founded in 1961. We strive to transform lives by inspiring and empowering individuals and communities of our seven-county service area. Through our four locations, we provide quality college transfer and career and technical education to residents in northeast North Carolina. Description ***This position is open until filled***
Priority review date: October 3
Current status - Accepting applications
The role of the Campus Communications Specialist is to provide information to students, the public and college employees via excellent customer service while performing a variety of duties involved in the operation of a central communications system, as well as administrative and technical duties for the Vice President of Student Success and Enrollment Management and the division.
The Campus Communications Specialist receives direct supervision from the Director or Student Services with some oversight from the Vice President, Student Success and Enrollment Management (SSEM). Examples of Duties
Provide excellent customer service and information to students, faculty, staff and the public. Specifically:
Convey a positive and helpful outlook when greeting and assisting students, faculty, staff and the public; Appropriately screen calls prior to transferring calls to the appropriate department personnel; Convey messages to faculty and staff; Provide general information including details of college events (including the date/time/location) and college policies and procedures; Provide general information concerning the Admissions/Enrollment process; Answer general inquiries concerning Financial Aid; and Issue college ID cards and student parking decals. Provide specialized assistance to students. Specifically:
Provide information on how to request a transcript; Assist with reading/reviewing class schedules; Provide direction to classroom locations; Guide students in resetting password and accessing login information; Assist students with navigating the college website; Provide students with frequently required forms and give to appropriate staff for processing. Provide administrative support to a variety of college functions. Specifically:
Assist with transmission of faxes and notify employees of incoming faxes; Schedule and monitor front line staff in consultation with supervisor; Maintain appropriate supplies and materials for ID machine, fax machine and other office items; Monitor ID machine and other office equipment for needed maintenance and report maintenance as required; Effective working knowledge of 25Live, including how to reserve a room and check room availability. Provide administrative support for the Vice President, SSEM and the division:
Assist with clerical and administrative duties, including sending/receiving mail, SSEM celebrations, ordering supplies, event planning, maintaining spreadsheets, generating reports as needed and assisting with bulk mailings; Procure and maintain a P-card for the division and prepare the monthly credit card reconciliation form; Monitor and reconcile monthly budget for SSEM and provide specific budget item reports requested by the Vice President, SSEM; Maintain working knowledge of processes and procedures of the SSEM division (ex. Residency Determination Service (RDS), 25Live, budget); Plan agendas; Record and maintain notes/minutes for SSEM/College meetings as requested. Unique:
Responsible for central communications tasks. Specifically:
Act as Cisco Unity Connection Greeting Administrator; Maintain campus extension directory; Transmit emergency calls to campus security or in accordance with the college's approved Emergency Response Plan; Knowledgeable of college's Emergency Response Plan; Report issues with campus communications equipment; Ability to troubleshoot equipment when necessary; Operate AE Atrium Projector and update with information as needed; Maintain the confidentiality of student information, unless sharing information is due to a legitimate educational interest pursuant to FERPA and other COA Policies; and, Perform other duties and responsibilities as assigned by the Director, Student Services and Vice President, SSEM.
Typical Qualifications
Required:
Associate's degree from a regionally accredited college or university. Two years experience in high level office management operations. Excellent oral and written communication skills. Experience in dealing with customer relation situations. Exceptional customer service and organizational skills.
Knowledge, Skills & Abilities
Knowledge of:
Operational characteristics of an office communications system; Basic registration, financial aid and admissions information, as well as college policy and procedures; Modern office procedures, methods and use of computer/fax/copier/printer equipment; and Knowledge of Microsoft Office Suite, Email Marketing Software, Customer Relations Management Software, (Constant Contact, MailChimp, etc.) and its functions/use. Ability to:
Learn college policies, procedures, events and locations; Operate the college communications system; Respond to requests and inquiries from the general public; Respond to safety and security concerns in a professional, calm and appropriate manner; Operate computer for duties required by the front desk area; Determine the correct personnel to assist inquiries; Work independently while exercising judgment and initiative; Effectively de-escalate tense situations and offer solutions; and Maintain effective audio-visual discrimination and perception needed for: making observations; communicating with others; reading and writing; and operating assigned equipment. Maintain mental capacity which allows the capability of: making sound decisions; answering questions; demonstrating intellectual capabilities; respond in an efficient and calm manner in emergencies; and establish and maintain cooperative working relationships with those contacted in the course of work.
College of The Albemarle is an Equal Opportunity Employer and seeks candidates who reflect the diversity of our region. In striving to create and sustain a welcoming learning community for all members, employment decisions shall be made without regard to race, national origin, color, religion, sex, disability, age or political affiliation.
Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.
College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship. College of The Albemarle (COA) is committed to providing equal opportunity in admissions, education, and employment. COA prohibits discrimination or harassment based on race, color, national origin, sex, age, religion, disability, veteran status, genetic information, or any status protected by law. Inquiries regarding non-discrimination policies for students and employees may be directed to Kris Burris, Vice-President, Student Success and Enrollment Management | 252-335-0821 ext. 2251 | kris_burris76@albemarle.edu Retirement, Health Insurance., Holidays, Annual/Sick Leave 01
What is your highest level of education?
High school diploma or equivalent Associate's degree Bachelor's degree Master's degree Education Specialist Doctorate degree Other N/a
02
How many years experience do you have in high level office management operations?
0-1 year 2-3 years 4-5 years 6+ years
03
Do you have experience in dealing with customer relation situations?
Yes No
Required Question