Sawyer Twain
Manager, eCommerce Sales, Marketing, Growth & Brand Experience
Sawyer Twain, Phoenix, Arizona, United States, 85003
Manager, eCommerce Sales, Marketing, Growth & Brand Experience
Location: On-Site | Phoenix (Biltmore Area), AZ
About Sawyer Twain: Sawyer Twain is a national leader in luxury billiards, shuffleboards, and designer game-room furnishings — a design-driven retailer built on craftsmanship, authenticity, and exceptional service. We own and operate our own internal brands while representing top-tier manufacturers across the luxury recreation space. This hybrid model allows us to deliver premium, design-forward products while maintaining complete control over service and brand experience. We’re not a mass retailer — and we don’t sell on Amazon. Sawyer Twain is a direct-to-consumer eCommerce company, operating multiple branded storefronts and select marketplace partnerships that preserve our identity, service quality, and customer experience. We take pride in owning the entire journey — from sale to delivery.
The Role We’re seeking a charismatic, entrepreneurial eCommerce leader who thrives on driving sales, solving problems, and building high-performing teams. This hands‑on role requires confidence, initiative, and the ability to connect with customers while managing daily operations across multiple digital channels. You’ll own the sales pipeline, marketing alignment, and customer experience — while hiring, developing, and scaling a team that supports Sawyer Twain’s continued growth.
Key Responsibilities Sales & Customer Experience
Drive direct-to-consumer sales through personalized phone, chat, and email engagement.
Hire, train, and lead a motivated sales and service team.
Oversee all customer touchpoints from inquiry through white-glove delivery.
Resolve escalations with professionalism and brand consistency.
Monitor KPIs including conversion rate, average order value, and satisfaction scores.
Website, Operations & Project Management
Manage daily operations within BigCommerce and Shopify, ensuring product accuracy, pricing, and visual consistency.
Use Order Management Systems (OMS) to coordinate fulfillment and streamline internal workflows.
Audit and refine eCommerce sales funnels to improve conversion and efficiency.
Coordinate timelines and deliverables for product launches, promotions, and marketing initiatives.
Collaborate with vendors and logistics partners to ensure premium execution and service quality.
Marketing, PR & Creative Collaboration (Huge Plus)
Hands‑on experience implementing and optimizing campaigns across Google Ads, Meta (Facebook & Instagram), Pinterest Ads, and Criteo.
Understanding of PPC strategy, retargeting funnels, and performance metrics such as CTR, ROAS, and CPA.
Familiarity with email marketing platforms including Klaviyo and HubSpot — with experience setting up automated flows (welcome, abandoned cart, post‑purchase).
Comfortable using Canva, Adobe Express, or similar tools to support creative development and branded visuals.
Coordinate social media content, paid promotions, and performance tracking across Meta, Pinterest, and LinkedIn.
Collaborate with PR agencies, marketing vendors, and brand partners to secure press features and co‑marketing placements.
Oversee or coordinate photoshoots — managing communication, scheduling, and asset delivery to align with brand standards.
Work directly with brand partners to obtain imagery, creative assets, and promotional materials for campaigns.
Leadership & Culture
Lead with structure, accountability, and enthusiasm — fostering a high‑performance, solutions‑oriented culture.
Own team recruitment, development, and performance management.
Develop and refine SOPs that drive consistency and scalability.
Establish clarity around team goals, timelines, and priorities.
Inspire excellence through communication, consistency, and follow‑through.
Qualifications
3+ years in eCommerce sales, operations, or marketing (luxury, design, or home‑furnishings industry preferred).
Proven success managing $12M+ DTC eCommerce operations with measurable growth results.
Expertise in BigCommerce, Shopify, OMS platforms, and conversion funnel optimization.
Strong project management and vendor coordination experience.
Proficient in digital marketing, PPC, retargeting, Criteo, Klaviyo, and HubSpot.
Skilled with Canva, social media coordination, and creative execution.
Bachelor’s degree in Business, Marketing, eCommerce, or related field preferred — or equivalent experience with demonstrated results.
Entrepreneurial spirit with a proactive, solutions‑driven mindset — thrives in a fast‑paced, ownership‑driven environment.
This is a role for a confident, likeable builder — someone who leads from the front, connects easily with people, and manages with precision to keep the Sawyer Twain experience as refined and dynamic as the brand itself.
Please note: This is a full‑time, on‑site leadership position. Agencies and consultants need not apply.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Retail
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About Sawyer Twain: Sawyer Twain is a national leader in luxury billiards, shuffleboards, and designer game-room furnishings — a design-driven retailer built on craftsmanship, authenticity, and exceptional service. We own and operate our own internal brands while representing top-tier manufacturers across the luxury recreation space. This hybrid model allows us to deliver premium, design-forward products while maintaining complete control over service and brand experience. We’re not a mass retailer — and we don’t sell on Amazon. Sawyer Twain is a direct-to-consumer eCommerce company, operating multiple branded storefronts and select marketplace partnerships that preserve our identity, service quality, and customer experience. We take pride in owning the entire journey — from sale to delivery.
The Role We’re seeking a charismatic, entrepreneurial eCommerce leader who thrives on driving sales, solving problems, and building high-performing teams. This hands‑on role requires confidence, initiative, and the ability to connect with customers while managing daily operations across multiple digital channels. You’ll own the sales pipeline, marketing alignment, and customer experience — while hiring, developing, and scaling a team that supports Sawyer Twain’s continued growth.
Key Responsibilities Sales & Customer Experience
Drive direct-to-consumer sales through personalized phone, chat, and email engagement.
Hire, train, and lead a motivated sales and service team.
Oversee all customer touchpoints from inquiry through white-glove delivery.
Resolve escalations with professionalism and brand consistency.
Monitor KPIs including conversion rate, average order value, and satisfaction scores.
Website, Operations & Project Management
Manage daily operations within BigCommerce and Shopify, ensuring product accuracy, pricing, and visual consistency.
Use Order Management Systems (OMS) to coordinate fulfillment and streamline internal workflows.
Audit and refine eCommerce sales funnels to improve conversion and efficiency.
Coordinate timelines and deliverables for product launches, promotions, and marketing initiatives.
Collaborate with vendors and logistics partners to ensure premium execution and service quality.
Marketing, PR & Creative Collaboration (Huge Plus)
Hands‑on experience implementing and optimizing campaigns across Google Ads, Meta (Facebook & Instagram), Pinterest Ads, and Criteo.
Understanding of PPC strategy, retargeting funnels, and performance metrics such as CTR, ROAS, and CPA.
Familiarity with email marketing platforms including Klaviyo and HubSpot — with experience setting up automated flows (welcome, abandoned cart, post‑purchase).
Comfortable using Canva, Adobe Express, or similar tools to support creative development and branded visuals.
Coordinate social media content, paid promotions, and performance tracking across Meta, Pinterest, and LinkedIn.
Collaborate with PR agencies, marketing vendors, and brand partners to secure press features and co‑marketing placements.
Oversee or coordinate photoshoots — managing communication, scheduling, and asset delivery to align with brand standards.
Work directly with brand partners to obtain imagery, creative assets, and promotional materials for campaigns.
Leadership & Culture
Lead with structure, accountability, and enthusiasm — fostering a high‑performance, solutions‑oriented culture.
Own team recruitment, development, and performance management.
Develop and refine SOPs that drive consistency and scalability.
Establish clarity around team goals, timelines, and priorities.
Inspire excellence through communication, consistency, and follow‑through.
Qualifications
3+ years in eCommerce sales, operations, or marketing (luxury, design, or home‑furnishings industry preferred).
Proven success managing $12M+ DTC eCommerce operations with measurable growth results.
Expertise in BigCommerce, Shopify, OMS platforms, and conversion funnel optimization.
Strong project management and vendor coordination experience.
Proficient in digital marketing, PPC, retargeting, Criteo, Klaviyo, and HubSpot.
Skilled with Canva, social media coordination, and creative execution.
Bachelor’s degree in Business, Marketing, eCommerce, or related field preferred — or equivalent experience with demonstrated results.
Entrepreneurial spirit with a proactive, solutions‑driven mindset — thrives in a fast‑paced, ownership‑driven environment.
This is a role for a confident, likeable builder — someone who leads from the front, connects easily with people, and manages with precision to keep the Sawyer Twain experience as refined and dynamic as the brand itself.
Please note: This is a full‑time, on‑site leadership position. Agencies and consultants need not apply.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Retail
#J-18808-Ljbffr