UCAR
Help Desk & Multimedia Manager - Assistant Director of Enterprise IT
UCAR, Boulder, Colorado, United States, 80301
Overview
Employer Industry: Information Technology Services
Why consider this job opportunity:
Salary range up to $159,568
Relocation assistance available
Opportunity for career advancement and growth within the organization
Flexible hybrid work arrangement with a minimum requirement of 3 days in the Boulder office
Comprehensive benefits package including tuition assistance, generous PTO, and retirement contributions
Engaging work environment focused on solving complex Earth system science problems
Responsibilities
Lead and mentor a team of Help Desk technicians, ensuring exceptional user support and service delivery
Oversee daily operations of the IT Help Desk, managing incident resolution and ticketing systems
Develop and maintain a knowledge base for common IT issues, enhancing user self-service options
Manage multimedia services including audiovisual support for meetings and events
Collaborate with senior leadership on strategic planning and project management within the IT department
Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred
Minimum 8 years of progressive experience in IT, with 3-5 years in a leadership role overseeing help desk or IT operations
Proven experience managing multimedia/audiovisual support services
Strong background in strategic planning and project management within an IT department
Familiarity with IT Service Management (ITSM) frameworks such as ITIL
Preferred Qualifications
Certifications such as ITIL Foundation or higher, CompTIA A+, Network+, Security+, or PMP (Project Management Professional)
Experience with Help Desk ticketing systems like Jira Service Management
Knowledge of video conferencing platforms and AV equipment
Strong analytical, problem-solving, and decision-making skills
Excellent interpersonal skills for effective collaboration with diverse stakeholders
#InformationTechnology #ITLeadership #HelpDeskManagement #CareerGrowth #HybridWork #CustomerServiceExcellence
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary range up to $159,568
Relocation assistance available
Opportunity for career advancement and growth within the organization
Flexible hybrid work arrangement with a minimum requirement of 3 days in the Boulder office
Comprehensive benefits package including tuition assistance, generous PTO, and retirement contributions
Engaging work environment focused on solving complex Earth system science problems
Responsibilities
Lead and mentor a team of Help Desk technicians, ensuring exceptional user support and service delivery
Oversee daily operations of the IT Help Desk, managing incident resolution and ticketing systems
Develop and maintain a knowledge base for common IT issues, enhancing user self-service options
Manage multimedia services including audiovisual support for meetings and events
Collaborate with senior leadership on strategic planning and project management within the IT department
Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred
Minimum 8 years of progressive experience in IT, with 3-5 years in a leadership role overseeing help desk or IT operations
Proven experience managing multimedia/audiovisual support services
Strong background in strategic planning and project management within an IT department
Familiarity with IT Service Management (ITSM) frameworks such as ITIL
Preferred Qualifications
Certifications such as ITIL Foundation or higher, CompTIA A+, Network+, Security+, or PMP (Project Management Professional)
Experience with Help Desk ticketing systems like Jira Service Management
Knowledge of video conferencing platforms and AV equipment
Strong analytical, problem-solving, and decision-making skills
Excellent interpersonal skills for effective collaboration with diverse stakeholders
#InformationTechnology #ITLeadership #HelpDeskManagement #CareerGrowth #HybridWork #CustomerServiceExcellence
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr