VPNE
Concierge Svcs-Telecommunications Operator
Position Summary
The Telecommunications Operator provides 24/7, 365-day service operations including switchboard, paging console, patient information, and monitoring. Responds to codes, trauma, and hospital-wide alarm activity under the direction of the Telecommunications Manager.
Responsibilities
Receive and process calls daily for the Hospital Network. Support internal calls from hospital staff for paging and directory assistance.
Operate AMCOM paging software system, including paging, message retrieval, physician registry, and overhead paging. Process approximately 2000 pages per day.
Initiate/oversee after-hours on-call schedule for Hospital Network and specific CGP locations for patient and staff calls.
Maintain sleep room schedules for medical staff and locate staff as necessary.
Call OR and Recovery room nurses when emergency surgical cases are required.
Monitor/respond to all hospital activated codes and alarms (Trauma, Resuscitation Team, Disaster Alerts, Missing Person, Emergency Exit Doors, Medical Gas, Radiation, Blood Bank, Hyalon, Burglar and Hold-Up).
Notify essential personnel, security, and 911 Emergency services as needed.
Perform daily tests of Trauma and Met pagers and document response results.
Handle all In-Patient information calls and update patient registers as necessary for accuracy.
Control patient room telephone on/off activity and restrict/unrestrict hospital telephones as necessary.
Distribute new/spare/long-range pagers, patient room telephones, TTY (Hearing Impaired) equipment, batteries, hospital directories, and conference room speakerphones.
Assist in-house staff requiring international calling and faxing.
Institute emergency backup procedures in the event of paging or telephone system failures.
Demonstrate professional communication and courtesy when interacting with physicians, patients, visitors, medical staff, and hospital personnel.
Diffuse irate patient calls when necessary and support a collaborative team environment.
Support alternate shifts and holiday schedules as required; understand the Telecom Department is essential to the Hospital and report during inclement weather.
Incorporate Hospital guiding principles, policies, mission statements, and goals into daily activities; comply with departmental expectations and maintain courteous interactions.
Demonstrate commitment to meeting customer needs and adhere to Customer Service standards; participate in quality improvement activities.
Complete Mandatory Education Module and demonstrate understanding of the job description, performance expectations, and competency assessment.
Perform all other duties as needed to meet departmental needs.
Qualifications
Years of Experience: Entry Level
Education: High School Diploma or equivalent education and experience
Language: Proficient in English, both verbally and in writing
Skills, Knowledge & Abilities: Ability to train to meet organizational standards if any skill is missing
Requirements
You must be 18 or older to apply
Ability to pass a criminal background check
Maintain uniform standards
Maintain a professional and polite manner
Adhere to attendance policy
Previous telephone/switchboard or ACD experience preferred
Medical terminology or basic understanding
Strong customer service skills
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Wireless Network Field Operations Summer 2026 Internship
Hanscom Air Force Base, MA
#J-18808-Ljbffr
The Telecommunications Operator provides 24/7, 365-day service operations including switchboard, paging console, patient information, and monitoring. Responds to codes, trauma, and hospital-wide alarm activity under the direction of the Telecommunications Manager.
Responsibilities
Receive and process calls daily for the Hospital Network. Support internal calls from hospital staff for paging and directory assistance.
Operate AMCOM paging software system, including paging, message retrieval, physician registry, and overhead paging. Process approximately 2000 pages per day.
Initiate/oversee after-hours on-call schedule for Hospital Network and specific CGP locations for patient and staff calls.
Maintain sleep room schedules for medical staff and locate staff as necessary.
Call OR and Recovery room nurses when emergency surgical cases are required.
Monitor/respond to all hospital activated codes and alarms (Trauma, Resuscitation Team, Disaster Alerts, Missing Person, Emergency Exit Doors, Medical Gas, Radiation, Blood Bank, Hyalon, Burglar and Hold-Up).
Notify essential personnel, security, and 911 Emergency services as needed.
Perform daily tests of Trauma and Met pagers and document response results.
Handle all In-Patient information calls and update patient registers as necessary for accuracy.
Control patient room telephone on/off activity and restrict/unrestrict hospital telephones as necessary.
Distribute new/spare/long-range pagers, patient room telephones, TTY (Hearing Impaired) equipment, batteries, hospital directories, and conference room speakerphones.
Assist in-house staff requiring international calling and faxing.
Institute emergency backup procedures in the event of paging or telephone system failures.
Demonstrate professional communication and courtesy when interacting with physicians, patients, visitors, medical staff, and hospital personnel.
Diffuse irate patient calls when necessary and support a collaborative team environment.
Support alternate shifts and holiday schedules as required; understand the Telecom Department is essential to the Hospital and report during inclement weather.
Incorporate Hospital guiding principles, policies, mission statements, and goals into daily activities; comply with departmental expectations and maintain courteous interactions.
Demonstrate commitment to meeting customer needs and adhere to Customer Service standards; participate in quality improvement activities.
Complete Mandatory Education Module and demonstrate understanding of the job description, performance expectations, and competency assessment.
Perform all other duties as needed to meet departmental needs.
Qualifications
Years of Experience: Entry Level
Education: High School Diploma or equivalent education and experience
Language: Proficient in English, both verbally and in writing
Skills, Knowledge & Abilities: Ability to train to meet organizational standards if any skill is missing
Requirements
You must be 18 or older to apply
Ability to pass a criminal background check
Maintain uniform standards
Maintain a professional and polite manner
Adhere to attendance policy
Previous telephone/switchboard or ACD experience preferred
Medical terminology or basic understanding
Strong customer service skills
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Wireless Network Field Operations Summer 2026 Internship
Hanscom Air Force Base, MA
#J-18808-Ljbffr