Assistant Community Manager Job at Shea Properties in San Diego
Shea Properties, San Diego, CA, United States
Shea Properties – Find Awesome.
Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit.
Description
The Assistant Community (Property) Manager assists the Community Manager in the successful site management of the apartment community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living. The Assistant Community Manager is responsible for administering the day-to-day leasing office operations and is responsible for overseeing all computer input of the apartment community. The Assistant Community Manager directs the leasing staff, and works with the Community Manager to recommend marketing and leasing strategies designed to meet the goals of Shea Properties. The pay range for this position is $27.00 - $29.00/hour and the Assistant Community Manager is also eligible to participate in the office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefits package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, 35% discounted apartment (based on availability), and cell phone allowance.
Job Duties
Leads and participates in lineup each morning.
Ensures craigslist ads are posted daily.
In conjunction with the Community Manager, supervises the input of all data into designated property management software and processing of related reports.
Reviews and approves move out statements (SODA), ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as outlined in Shea Properties policies.
Reviews and approves resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Business Properties' policies and procedures.
Assists in negotiation of rent increases and lease renewals with residents and supports the Community Manager in the execution of all necessary documents to implement all approved rental increases.
In conjunction with the Community Manager, coordinates with Leasing and Maintenance staff a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in.
In conjunction with Community Manager reviews Yieldstar each morning and submits pricing recommendations.
Maintains all residents and vendor files, ensuring completeness and accuracy of all paperwork and documentation.
Under the direction of the Community Manager, ensures the preparation and delivery of all legal and formal notices, including Three Day or 30 Covenant to Quit, Rent Increase Notices, Late Charge Notices, and Notices of Violation of Community Rules and Regulations, in accordance to California Civil Code and Shea Properties policy and procedure.
Ensures the maintenance of all account records and transactions including NSF's, Rent Allowances, Concessions, Rent Increases, Utility Billing Collection, and other management approved debits/credits.
Prepares beginning of the week (Monday Morning) reports in an accurate and timely manner.
In conjunction with the Community Manager, directs the functions of the leasing office, supervise the leasing staff’s daily activities and the preparation of all leasing paperwork and documents related to residency. Ensures schedule of leasing staff to ensure proper staff levels in anticipation of traffic demands and workload.
Acts as gate keeper for Avid Exchange.
Prepares work orders and submits for approval in Go Cart.
Assists in the development, preparation and administration of the capital and operating budgets for the property.
Participates in staff selection process. Recruits, hires, and trains all leasing staff under the approval and direction of the Community Manager.
Prepares annual reviews for all direct reports, sets Incentive-Based Compensation Bonus Plan (IBC) goals and objectives and implements Professional Development Plans (PDP) for all associates.
Supports and motivates staff to participate in company sponsored classes and provided training, with the objective of completing PDP and individual goals. Ensures compliance with all mandatory training.
Oversee and/or conduct weekly sales “leasing fundamentals” meetings, sign and submit fundamentals to Regional Manager for review.
Supports industry networking and encourages direct reports to participate in industry association functions.
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
Handle on-call duties, as directed by supervisor.
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)
Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
Understanding of accounting principles and budget process. Ability to read and interpret numerical information. Basic understanding of the budgeting process.
Basic understanding of marketing concepts; analyzing data; and report writing.
Customer service experience required in at least one of the following industries: property management, hospitality, retail, and real estate.
Negotiate and resolve conflicts.
Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi & Yieldstar preferred.
Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example.
High School Diploma or equivalent. Some college level courses preferred.
Minimum of 2 years property management experience with at least 1 year at the management level.
Work Environment
The Assistant Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Assistant Community Manager should be flexible and readily available depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Must be able to travel, as needed, 10-25% of the time.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
#J-18808-Ljbffr
In Summary: The Assistant Community (Property) Manager is responsible for administering the day-to-day leasing office operations . The pay range for this position is $27.00 - $29.00/hour and the Assistant Community Manager is also eligible to participate in the office Sales Bonus, Club Shea Program and the discretionary annual bonus plan .
En Español: Shea Properties Find Awesome. Shea Property siempre está buscando personas talentosas que estén interesadas en comenzar o continuar su carrera en bienes raíces. Con una cartera que incluye 11.200 unidades de apartamentos y 6 millones de pies cuadrados de espacio comercial en California, Colorado y Washingtony un increíble pipeline de proyectos futurosShea Proprieties puede ayudarle a encontrar su impresionante. A nuestros asociados les encanta el entorno laboral colaborativo, solidario y familiar. Nuestro equipo de liderazgo fomenta la aportación en todos los niveles y encarna los valores fundamentales de honestidad e integridad, respeto por otros, trabajo en equipo y espíritu competitivo de Sheas. El rango salarial para este puesto es de $27.00 - $29.00 / hora y el Administrador Comunitario Asistente también tiene derecho a participar en la oficina Bonus de Ventas, Programa Club Shea y el plan de bonificación anual discrecional. JF Shea ofrece un paquete de beneficios competitivos que incluye PTO, vacaciones pagadas, médicos, odontológicos, visión, 401K, discapacidad, seguro de vida, apartamento con descuento del 35% (basado en la disponibilidad) y subsidio por teléfono móvil. Duties Jobs lidera y participa en la alineación cada mañana. Asegura que los anuncios de Craigslist se publican diariamente. En conjunto con el Gerente Comunitario, supervisa la entrada de todos los datos en software designado para administración de propiedades y procesamiento de informes relacionados. Revisiones y aproba declaraciones de movimiento (SODA), asegurando que todas las declaraciones se completen a tiempo de acuerdo con la ley estatal y que todos los cargos son necesarios y precisos como se describe en las políticas de Shea Properties. Asegura el horario de alquiler del personal para garantizar los niveles adecuados del personal en anticipación a las demandas y la carga de trabajo. Actúa como portador de un plan de bonificación basada en incentivos (IBC) metas y objetivos e implementa planes de desarrollo profesional (PDP) para todos los asociados. Apoya y motiva a participar en clases patrocinadas por empresas y capacitaciones profesionales, con el objetivo de completar PDP y objetivos individuales. Garantiza el cumplimiento de todas las instrucciones comunitarias. Supervisa y supervisa / o realiza semanalmente Las competencias técnicas pueden variar según las funciones directas de la industria; Asesoramiento técnico/aprendizaje puede asumir responsabilidades y capacidades administrativas específicas sobre las ventas regionales. Debe ser capaz de hablar eficazmente ante grupos de clientes o asociados de la organización. Comprender los principios contables y el proceso presupuestario. Capacidad para leer e interpretar información numérica. Entendimiento básico del proceso de presupuesto. comprensión básica de conceptos de marketing; análisis de datos; y redacción de informes. Experiencia en servicio al cliente requerida en por lo menos una de las siguientes industrias: gestión inmobiliaria, hospitalidad, venta minorista y bienes raíces. Negociar y resolver conflictos. Proficiente con productos de Microsoft Office (Word/Excel/Outlook) y Yardi & Yieldstar preferido. experiencia previa en manejar un personal (supervisar, capacitar, entrenar, coaching, desarrollar, motivar, entrevistar, terminar) y dirigir por ejemplo. El Administrador Comunitario Asistente debe ser flexible y fácilmente disponible según las necesidades de la propiedad. Requisitos físicos Durante el desempeño de los deberes de este trabajo, a menudo se requiere que el empleado esté parado, camine, sienta, use sus manos, alcance con las manos y brazos, se inclina, arrodee, hable, escuche y utilice un teléfono y una computadora personal. Se le puede requerir levantar y/o moverse hasta 25 libras. Debe poder conducir ocasionalmente durante el curso del trabajo. Deberá ser capaz de viajar, según sea necesario, entre 10-25% del tiempo. Shea Properties es un empleador igualitario y considera candidatos calificados para el empleo sin tener en cuenta su raza, color, credo, religión, origen nacional, sexo, identidad e expresión sexual, edad, discapacidad o era vietnamita u otro factor protegido.
Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit.
Description
The Assistant Community (Property) Manager assists the Community Manager in the successful site management of the apartment community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living. The Assistant Community Manager is responsible for administering the day-to-day leasing office operations and is responsible for overseeing all computer input of the apartment community. The Assistant Community Manager directs the leasing staff, and works with the Community Manager to recommend marketing and leasing strategies designed to meet the goals of Shea Properties. The pay range for this position is $27.00 - $29.00/hour and the Assistant Community Manager is also eligible to participate in the office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefits package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, 35% discounted apartment (based on availability), and cell phone allowance.
Job Duties
Leads and participates in lineup each morning.
Ensures craigslist ads are posted daily.
In conjunction with the Community Manager, supervises the input of all data into designated property management software and processing of related reports.
Reviews and approves move out statements (SODA), ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as outlined in Shea Properties policies.
Reviews and approves resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Business Properties' policies and procedures.
Assists in negotiation of rent increases and lease renewals with residents and supports the Community Manager in the execution of all necessary documents to implement all approved rental increases.
In conjunction with the Community Manager, coordinates with Leasing and Maintenance staff a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in.
In conjunction with Community Manager reviews Yieldstar each morning and submits pricing recommendations.
Maintains all residents and vendor files, ensuring completeness and accuracy of all paperwork and documentation.
Under the direction of the Community Manager, ensures the preparation and delivery of all legal and formal notices, including Three Day or 30 Covenant to Quit, Rent Increase Notices, Late Charge Notices, and Notices of Violation of Community Rules and Regulations, in accordance to California Civil Code and Shea Properties policy and procedure.
Ensures the maintenance of all account records and transactions including NSF's, Rent Allowances, Concessions, Rent Increases, Utility Billing Collection, and other management approved debits/credits.
Prepares beginning of the week (Monday Morning) reports in an accurate and timely manner.
In conjunction with the Community Manager, directs the functions of the leasing office, supervise the leasing staff’s daily activities and the preparation of all leasing paperwork and documents related to residency. Ensures schedule of leasing staff to ensure proper staff levels in anticipation of traffic demands and workload.
Acts as gate keeper for Avid Exchange.
Prepares work orders and submits for approval in Go Cart.
Assists in the development, preparation and administration of the capital and operating budgets for the property.
Participates in staff selection process. Recruits, hires, and trains all leasing staff under the approval and direction of the Community Manager.
Prepares annual reviews for all direct reports, sets Incentive-Based Compensation Bonus Plan (IBC) goals and objectives and implements Professional Development Plans (PDP) for all associates.
Supports and motivates staff to participate in company sponsored classes and provided training, with the objective of completing PDP and individual goals. Ensures compliance with all mandatory training.
Oversee and/or conduct weekly sales “leasing fundamentals” meetings, sign and submit fundamentals to Regional Manager for review.
Supports industry networking and encourages direct reports to participate in industry association functions.
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
Handle on-call duties, as directed by supervisor.
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)
Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
Understanding of accounting principles and budget process. Ability to read and interpret numerical information. Basic understanding of the budgeting process.
Basic understanding of marketing concepts; analyzing data; and report writing.
Customer service experience required in at least one of the following industries: property management, hospitality, retail, and real estate.
Negotiate and resolve conflicts.
Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi & Yieldstar preferred.
Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example.
High School Diploma or equivalent. Some college level courses preferred.
Minimum of 2 years property management experience with at least 1 year at the management level.
Work Environment
The Assistant Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Assistant Community Manager should be flexible and readily available depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Must be able to travel, as needed, 10-25% of the time.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
#J-18808-Ljbffr
In Summary: The Assistant Community (Property) Manager is responsible for administering the day-to-day leasing office operations . The pay range for this position is $27.00 - $29.00/hour and the Assistant Community Manager is also eligible to participate in the office Sales Bonus, Club Shea Program and the discretionary annual bonus plan .
En Español: Shea Properties Find Awesome. Shea Property siempre está buscando personas talentosas que estén interesadas en comenzar o continuar su carrera en bienes raíces. Con una cartera que incluye 11.200 unidades de apartamentos y 6 millones de pies cuadrados de espacio comercial en California, Colorado y Washingtony un increíble pipeline de proyectos futurosShea Proprieties puede ayudarle a encontrar su impresionante. A nuestros asociados les encanta el entorno laboral colaborativo, solidario y familiar. Nuestro equipo de liderazgo fomenta la aportación en todos los niveles y encarna los valores fundamentales de honestidad e integridad, respeto por otros, trabajo en equipo y espíritu competitivo de Sheas. El rango salarial para este puesto es de $27.00 - $29.00 / hora y el Administrador Comunitario Asistente también tiene derecho a participar en la oficina Bonus de Ventas, Programa Club Shea y el plan de bonificación anual discrecional. JF Shea ofrece un paquete de beneficios competitivos que incluye PTO, vacaciones pagadas, médicos, odontológicos, visión, 401K, discapacidad, seguro de vida, apartamento con descuento del 35% (basado en la disponibilidad) y subsidio por teléfono móvil. Duties Jobs lidera y participa en la alineación cada mañana. Asegura que los anuncios de Craigslist se publican diariamente. En conjunto con el Gerente Comunitario, supervisa la entrada de todos los datos en software designado para administración de propiedades y procesamiento de informes relacionados. Revisiones y aproba declaraciones de movimiento (SODA), asegurando que todas las declaraciones se completen a tiempo de acuerdo con la ley estatal y que todos los cargos son necesarios y precisos como se describe en las políticas de Shea Properties. Asegura el horario de alquiler del personal para garantizar los niveles adecuados del personal en anticipación a las demandas y la carga de trabajo. Actúa como portador de un plan de bonificación basada en incentivos (IBC) metas y objetivos e implementa planes de desarrollo profesional (PDP) para todos los asociados. Apoya y motiva a participar en clases patrocinadas por empresas y capacitaciones profesionales, con el objetivo de completar PDP y objetivos individuales. Garantiza el cumplimiento de todas las instrucciones comunitarias. Supervisa y supervisa / o realiza semanalmente Las competencias técnicas pueden variar según las funciones directas de la industria; Asesoramiento técnico/aprendizaje puede asumir responsabilidades y capacidades administrativas específicas sobre las ventas regionales. Debe ser capaz de hablar eficazmente ante grupos de clientes o asociados de la organización. Comprender los principios contables y el proceso presupuestario. Capacidad para leer e interpretar información numérica. Entendimiento básico del proceso de presupuesto. comprensión básica de conceptos de marketing; análisis de datos; y redacción de informes. Experiencia en servicio al cliente requerida en por lo menos una de las siguientes industrias: gestión inmobiliaria, hospitalidad, venta minorista y bienes raíces. Negociar y resolver conflictos. Proficiente con productos de Microsoft Office (Word/Excel/Outlook) y Yardi & Yieldstar preferido. experiencia previa en manejar un personal (supervisar, capacitar, entrenar, coaching, desarrollar, motivar, entrevistar, terminar) y dirigir por ejemplo. El Administrador Comunitario Asistente debe ser flexible y fácilmente disponible según las necesidades de la propiedad. Requisitos físicos Durante el desempeño de los deberes de este trabajo, a menudo se requiere que el empleado esté parado, camine, sienta, use sus manos, alcance con las manos y brazos, se inclina, arrodee, hable, escuche y utilice un teléfono y una computadora personal. Se le puede requerir levantar y/o moverse hasta 25 libras. Debe poder conducir ocasionalmente durante el curso del trabajo. Deberá ser capaz de viajar, según sea necesario, entre 10-25% del tiempo. Shea Properties es un empleador igualitario y considera candidatos calificados para el empleo sin tener en cuenta su raza, color, credo, religión, origen nacional, sexo, identidad e expresión sexual, edad, discapacidad o era vietnamita u otro factor protegido.