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Medium is hiring: UX Writer in New York

Medium, New York, NY, US, 10261

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Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. A Better Opportunity The UX Writer will play a critical role in defining and refining the user experience for our digital products. The focus is on crafting clear, concise, and user-centric copy across all customer touchpoints, ensuring users can navigate our interfaces with clarity and confidence. This role combines writing talent with a deep understanding of user-centered design and product strategy. Responsibilities Create clear, concise, and engaging copy for user interfaces, microcopy (buttons, error messages, instructional text), help articles, and notifications. Collaborate closely with designers, product managers, engineers, and researchers to ensure content aligns with user needs and business objectives. Develop and maintain content style guides and standards for tone, consistency, and brand voice across platforms. Conduct and apply user research and testing to optimize copy for usability and clarity. Edit and revise existing content for improved readability, accessibility, and effectiveness. Document and maintain copywriting guidelines and best practices. Actively participate in design and content brainstorming, usability reviews, and feedback sessions. Qualifications Bachelor’s degree in English, Communications, Journalism, Human-Computer Interaction, or a related field. 2+ years of experience in UX writing, content strategy, or similar roles. Excellent writing, editing, and communication skills with a user-first mindset. Strong understanding of user-centered design principles and digital product UX. Experience conducting user research and usability testing. Familiarity with design tools (Figma, Sketch, Adobe XD) and agile product workflows. Knowledge of accessibility standards and best practices. Collaborative spirit; able to work effectively with cross-functional teams. Experience in highly regulated industries or localization for global audiences preferred. Understanding of content management systems (CMS), HTML/CSS basics, and conversational interfaces (chatbots, voice UI) preferred. UX Writing certification (e.g., UX Writing Hub, Nielsen Norman Group) is a plus. Salary : $95,000 - $120,000 a year Company Benefits We are thrilled to offer all our full-time employees the following benefit offerings: Benefits eligibility effective DAY ONE $0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (Additional Medical, dental, vision plan options also all with nationwide coverage) - Flexible PTO Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you! Personalized care for every fertility and family care journey for our employees and their partner! Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match! Discount programs and perks including pet Insurance! The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided. Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. #J-18808-Ljbffr In Summary: The UX Writer will play a critical role in defining and refining the user experience for our digital products . The focus is on crafting clear, concise, and user-centric copy across all customer touchpoints, ensuring users can navigate our interfaces with clarity and confidence . The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity . En Español: Mejor es reimaginar las finanzas del hogar y hacer que sea más rápido, barato y fácil para todos convertirse en propietarios de vivienda. Aprovechamos la tecnología creativa e innovación para hacer el viaje de compra de una casa más accesible y comprensible y la finanza doméstica más asequible y accesible. Somos un lugar donde prosperan personas inteligentes, hambrientas y ambiciosas que quieren reconocer todo su potencial. Una mejor oportunidad The UX Writer desempeñará un papel crítico en definir y refinar la experiencia del usuario para nuestros productos digitales. Participar activamente en el diseño y la creación de ideas del contenido, revisiones de usabilidad y sesiones de retroalimentación. Licenciatura en Inglés, Comunicaciones, Periodismo, Interacción Humana-Computadora o un campo relacionado. 2+ años de experiencia en escritura UX, estrategia de contenidos u roles similares. Excelentes habilidades para escribir, editar y comunicarse con una mentalidad de usuario primero. Conocimiento fuerte de los principios de diseño centrados en el usuario y el producto digital UX. Experiencia realizando investigación de usuarios y pruebas de Usabilidad. Familiarización con las herramientas de diseños (Figma, Sketch, Adobe XD) y flujos de trabajo ágiles. Salario: $95,000 - $120,000 al año Beneficios empresariales Estamos encantados de ofrecer a todos nuestros empleados de tiempo completo las siguientes ofertas de beneficios: Beneficies Elegibilidad efectiva DÍA UNO PREMIO del plan médico ofreciendo cobertura nacional junto con nuestra Cuenta de Ahorro Sanitario que incluye una contribución del empleador (contribuciones adicionales médicas, dentales, opciones de planes de visión también todas con cobertura nacional) - Flexible PTO Apoyo virtual inmediato en salud mental por parte de terapeutas licenciados para nuestros trabajadores y sus dependientes elegibles mayores de 6 años! Las primeras visitas sin costo para usted! Atención personalizada para cada viaje de fertilidad y cuidado familiar para nuestros empleadas y su pareja. Nos comprometemos a trabajar con los solicitantes que tienen discapacidades físicas o mentales y proporcionarles un alojamiento razonable.Better no discriminará a ninguna persona cualificada capaz de desempeñar las funciones esenciales del trabajo con o sin una adaptación razonable".