Metropolitan State University of Denver
Instructional Design Support Specialist II
Metropolitan State University of Denver, Denver, Colorado, United States, 80285
Instructional Design Support Specialist II
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Instructional Design Support Specialist II
role at
Metropolitan State University of Denver .
Be among the first 25 applicants.
Position Description The Instructional Design Support Specialist II is part of the Instructional Design group in the Center for Teaching, Learning and Design. Primary responsibilities include answering incoming support questions, both physically and virtually, resolving technical issues related to teaching and learning, developing both web‑based and face‑to‑face training and tutorials, and researching emerging trends and changes in teaching and learning technology. This position applies instructional design knowledge, customer support experience, and technical skills to support the mission of MSU Denver.
Department Center for Teaching, Learning and Design
Responsibilities 50% - Instructional Support and Content Creation
Provides synchronous and asynchronous support, including effective design and teaching practices, accessibility, and technical training in response to faculty and staff instructional technology needs and issues.
Troubleshoots and resolves problems and issues with digital tools, technologies, and design strategies.
Designs, develops and implements digital instructional materials (e.g., animations, interactive elements, simulations, video) using content authoring and management tools (Adobe Suite, Camtasia Studio, MS Teams, HTML5, Moodle, SCORM, etc.).
Develops and maintains website and digital content (WordPress).
Manages online support ticket system.
Researches upcoming changes and trends in relevant digital technologies used in instruction (Canvas, MS Teams, YuJa, etc.).
Designs and implements modern instructional design and engaging user experiences while incorporating ADA Section 508 guidelines.
Advises faculty and staff on technology/tool best practices based on pedagogical and andragogical considerations.
30% - Instructional Training
Develops, tests, maintains, and delivers synchronous and asynchronous, web‑based training materials (including tutorials, FAQs, spotlight articles in text and multimedia formats) in support of online and hybrid delivery modes.
Delivers in‑person and virtual training sessions, presenting developed training materials on instructional design best practices, LMS functionality, educational tool usage, and other technologies related to instruction.
Plans and develops online training materials, which may include technical writing, in alignment with established guidelines and needs of the department, faculty, staff, and students.
Implements introductory level instructional design practices and theories to inform training, teaching, and learning efforts.
10% - Internal Collaboration, Tracking, and Design
Recommends, reviews, implements, and updates instructional design processes, procedures, and tools.
Works to develop a welcoming, collaborative environment across the entire Instructional Design group.
Works closely with the team and supervisors to report tracking and the status of all projects.
Works with complex source material within detailed development cycles, keeping both the process and the content highly accessible, streamlined, and focused for collaborators and stakeholders.
Adheres to course development and support schedules while communicating effectively with stakeholders and colleagues.
10% - Research and Other Duties
Supports events, conferences, and workshops sponsored by the Center for Teaching, Learning and Design.
Works to gain knowledge and expertise in instructional design.
Other duties, as assigned.
Required Qualifications
Bachelor's degree (Two years of work experience may be substituted for each year of education).
Experience working in a support or helpdesk role.
Experience with learning management systems.
Experience with public speaking and giving professional presentations.
Experience building and running professional training sessions.
Experience using content authoring and management tools (Adobe Suite, Camtasia Studio, MS Teams, Canvas, HTML5, Moodle, SCORM, etc.).
Experience with basic web authoring and maintenance (WordPress, Terminal4, Moodle, etc.).
Experience with technical writing.
Experience delivering training or teaching.
Preferred Qualifications
Bachelor’s Degree in educational technology, instructional design, teaching, information systems, information technology, technical communications, or instructional technology.
Experience implementing instructional design practices and course improvement models.
Experience using Canvas, MS Teams, YuJa, ProctorU, VoiceThread, Terminal4, and/or Publisher materials.
Experience running conferences, large‑scale trainings, or similar events.
Experience applying course quality improvement using national standards (e.g., Quality Matters).
Experience with graphic design in an instructional design context.
Knowledge of research‑based instructional strategies and experience in discussing those with faculty.
Knowledge of federal and state law related to usability and accessibility (ADA Section 508).
Experience developing scripting, interactive web tools or other applications.
Experience with online learning or educational technology.
Instructional Design certification.
Salary for Announcement Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. The salary range that the University reasonably expects to pay for this position is $52,934 – $57,000. The position is paid monthly and is eligible for MSU Denver benefits.
Schedule Information
Full‑time, 40 hours per week
Exempt
Monday – Friday, 8 am – 5 pm
Evenings and weekend work: as needed
Schedule: In person with hybrid option after the first two months
Travel: Rarely
Instructions to Apply Please apply through MSU Denver Careers and submit your cover letter, resume, and references. Select Begin Your Job Search, then search for JR104726. Internal applicants must apply through their MSU Denver Workday profile by searching ‘Find Jobs’. Applications that do not contain all required documents may not receive full consideration. Professional references and their contact information will be requested from the finalist. At least one reference provided must be a supervisor (either current or former).
Please apply by Monday, November 24, 2025 at 11:59 pm for full consideration. Position is open until filled.
Benefits The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as life and supplemental insurance plans, retirement plans and other programs, such as access to a long‑term disability (LTD) plan. Visit MSU Denver’s benefits website to learn more. For a brief overview, please see:
MSU Benefit Summary . The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.
Background Checks Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.
Diversity Statement Metropolitan State University of Denver is a unique, access‑oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first‑generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
#J-18808-Ljbffr
Instructional Design Support Specialist II
role at
Metropolitan State University of Denver .
Be among the first 25 applicants.
Position Description The Instructional Design Support Specialist II is part of the Instructional Design group in the Center for Teaching, Learning and Design. Primary responsibilities include answering incoming support questions, both physically and virtually, resolving technical issues related to teaching and learning, developing both web‑based and face‑to‑face training and tutorials, and researching emerging trends and changes in teaching and learning technology. This position applies instructional design knowledge, customer support experience, and technical skills to support the mission of MSU Denver.
Department Center for Teaching, Learning and Design
Responsibilities 50% - Instructional Support and Content Creation
Provides synchronous and asynchronous support, including effective design and teaching practices, accessibility, and technical training in response to faculty and staff instructional technology needs and issues.
Troubleshoots and resolves problems and issues with digital tools, technologies, and design strategies.
Designs, develops and implements digital instructional materials (e.g., animations, interactive elements, simulations, video) using content authoring and management tools (Adobe Suite, Camtasia Studio, MS Teams, HTML5, Moodle, SCORM, etc.).
Develops and maintains website and digital content (WordPress).
Manages online support ticket system.
Researches upcoming changes and trends in relevant digital technologies used in instruction (Canvas, MS Teams, YuJa, etc.).
Designs and implements modern instructional design and engaging user experiences while incorporating ADA Section 508 guidelines.
Advises faculty and staff on technology/tool best practices based on pedagogical and andragogical considerations.
30% - Instructional Training
Develops, tests, maintains, and delivers synchronous and asynchronous, web‑based training materials (including tutorials, FAQs, spotlight articles in text and multimedia formats) in support of online and hybrid delivery modes.
Delivers in‑person and virtual training sessions, presenting developed training materials on instructional design best practices, LMS functionality, educational tool usage, and other technologies related to instruction.
Plans and develops online training materials, which may include technical writing, in alignment with established guidelines and needs of the department, faculty, staff, and students.
Implements introductory level instructional design practices and theories to inform training, teaching, and learning efforts.
10% - Internal Collaboration, Tracking, and Design
Recommends, reviews, implements, and updates instructional design processes, procedures, and tools.
Works to develop a welcoming, collaborative environment across the entire Instructional Design group.
Works closely with the team and supervisors to report tracking and the status of all projects.
Works with complex source material within detailed development cycles, keeping both the process and the content highly accessible, streamlined, and focused for collaborators and stakeholders.
Adheres to course development and support schedules while communicating effectively with stakeholders and colleagues.
10% - Research and Other Duties
Supports events, conferences, and workshops sponsored by the Center for Teaching, Learning and Design.
Works to gain knowledge and expertise in instructional design.
Other duties, as assigned.
Required Qualifications
Bachelor's degree (Two years of work experience may be substituted for each year of education).
Experience working in a support or helpdesk role.
Experience with learning management systems.
Experience with public speaking and giving professional presentations.
Experience building and running professional training sessions.
Experience using content authoring and management tools (Adobe Suite, Camtasia Studio, MS Teams, Canvas, HTML5, Moodle, SCORM, etc.).
Experience with basic web authoring and maintenance (WordPress, Terminal4, Moodle, etc.).
Experience with technical writing.
Experience delivering training or teaching.
Preferred Qualifications
Bachelor’s Degree in educational technology, instructional design, teaching, information systems, information technology, technical communications, or instructional technology.
Experience implementing instructional design practices and course improvement models.
Experience using Canvas, MS Teams, YuJa, ProctorU, VoiceThread, Terminal4, and/or Publisher materials.
Experience running conferences, large‑scale trainings, or similar events.
Experience applying course quality improvement using national standards (e.g., Quality Matters).
Experience with graphic design in an instructional design context.
Knowledge of research‑based instructional strategies and experience in discussing those with faculty.
Knowledge of federal and state law related to usability and accessibility (ADA Section 508).
Experience developing scripting, interactive web tools or other applications.
Experience with online learning or educational technology.
Instructional Design certification.
Salary for Announcement Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. The salary range that the University reasonably expects to pay for this position is $52,934 – $57,000. The position is paid monthly and is eligible for MSU Denver benefits.
Schedule Information
Full‑time, 40 hours per week
Exempt
Monday – Friday, 8 am – 5 pm
Evenings and weekend work: as needed
Schedule: In person with hybrid option after the first two months
Travel: Rarely
Instructions to Apply Please apply through MSU Denver Careers and submit your cover letter, resume, and references. Select Begin Your Job Search, then search for JR104726. Internal applicants must apply through their MSU Denver Workday profile by searching ‘Find Jobs’. Applications that do not contain all required documents may not receive full consideration. Professional references and their contact information will be requested from the finalist. At least one reference provided must be a supervisor (either current or former).
Please apply by Monday, November 24, 2025 at 11:59 pm for full consideration. Position is open until filled.
Benefits The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as life and supplemental insurance plans, retirement plans and other programs, such as access to a long‑term disability (LTD) plan. Visit MSU Denver’s benefits website to learn more. For a brief overview, please see:
MSU Benefit Summary . The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.
Background Checks Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.
Diversity Statement Metropolitan State University of Denver is a unique, access‑oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first‑generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver. We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
#J-18808-Ljbffr