Library Technician - Youth and Adult, Jones Library (Amherst) Job at Massachuset

Library Technician - Youth and Adult, Jones Library (Amherst)

The Jones Library System seeks a creative and energetic Library Technician to work part‑time in the Youth Services Department at our main Jones Library branch. This position works under the general supervision of the Head of Youth Services. We are looking for an individual who displays a genuine enjoyment of welcoming and working with people of all ages; who enjoys current children’s media; who has great communication skills and is committed to providing excellent customer service; and is excited about opportunities to provide educational and recreational services to library visitors.

This is a part‑time position (up to 19.5 hours per week). Schedule: Fridays 9–1 and Saturdays 10–3 (with the option to expand hours). There is also an optional shift at our North Amherst Branch, Wednesday 3:30–7:30 under the Head of Branches.

Job Description

The Library Technician provides courteous and friendly assistance with Library use and technology to people of all ages and from a variety of backgrounds, cultures, and experiences. Performs computer‑based tasks related to loaning Library materials and maintaining patron borrowing records. Must be available to work evening and Saturday shifts.

Responsibilities

• Provides customer service to patrons in‑person and by telephone, answering questions on the use of the Library, on available services, on borrowing policies, and on the computer catalog, periodical lists and indexes; directs patrons to location of various collections, advises on reading materials, and routes telephone callers as required.
• Registers new borrowers by reviewing application forms for completeness, accuracy, and appropriate identification, verifies signatures, and enters information into the computer database; renews patron library cards and updates contact information on patron library accounts.
• Searches for requested and reserved materials on computer database and on shelves for individuals, teachers, class projects, and other libraries; maintains records on status of requests and notifies patrons when items are available; refers special cases to supervisor.
• Charges and discharges materials using the computer system; checks accuracy of all dates and numbers; sorts returned materials by classification and by library; returns materials to shelves accurately or prepares for statewide delivery routing; examines materials for physical damage and takes appropriate action.
• Reviews patron accounts for long overdue items and unpaid bills; instructs patrons on payment options for overdue, lost, or damaged library materials, in consultation with the Head of Youth Services, exercising judgement to offer flexibility on a case‑by‑case basis.
• Assists with all aspects of programming for children ages 0–10 and teens ages 11–17, including craft programs, story times, book clubs, weekly teen programs, and special events and performances; assists with preparation and presentation of annual Summer Reading Program; may be asked to assist during school visits and community outreach events.
• Assists in preparing book displays, flyers, exhibits, and posters.
• Works on special projects as assigned; may be asked to assist with Summer Reading Club, craft programs, and other activities.
• Performs other duties as related or assigned.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent, plus one to three years of experience in a library, office, or retail environment, or an equivalent combination of education and experience.
• Ability to work with alphabetical and numeric organization.
• Strong attention to detail.
• Knowledge of information tools, and an understanding of the changing library service environment.
• Excellent technology skills; ability to operate a personal computer and intermediate skill level with Microsoft Excel and Word; ability to use listed tools.
• Excellent verbal and written communication skills; ability to communicate with cultural competence.
• Experience working in a customer service capacity with people of differing ages and backgrounds.
• Ability to work in a fast‑paced environment and handle stressful situations.
• Ability to work well as part of a team and maintain effective work relationships with co‑workers and the general public.
• Preparedness to encounter challenging interactions and willingness to learn and seek out solutions with the help of supervisors and colleagues.
• Availability to work weekday and Saturday shifts.

Preferred Qualifications

• Two years of experience working in a library.
• Knowledge of library practices and procedures.
• Knowledge about, and interest in, reading and literature.
• Bilingual capabilities.

Tools and Equipment Used

Computer and computer software, including Microsoft Office Suite, library information databases, and integrated library system software; copy/fax/print/scanner machines; microfilm/fiche reader; mobile devices; and other standard office equipment.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms; the employee is routinely required to climb and push. The employee must occasionally lift and/or move 25 pounds or more and push heavy book carts. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment is a public setting with many walk‑in patrons. The noise level is moderately noisy. The employee is exposed to common germs, paper, book dust, and, occasionally, to mold.

Selection Guidelines

Formal application, rating of education and experience; oral interview and reference check; job‑related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The Town enjoys a long tradition of active, participatory, and professional government, and seeks a workforce that reflects the diversity of the community.

Salary Range

$15.76–$21.18 per hour

Closing Date

2025-11-10

How to Apply

Apply online at https://amherstma.portal.opengov.com/categories/1089