Library Associate - Adult Services Job at Mecklenburg County Government in Hunte

Library Associate – Adult Services – Charlotte Mecklenburg Library

Please apply by 11/17/2025

Hiring Range: $20.00 - $25.00 (hourly, non‑exempt)

Schedule: Full Time, 40 hours per week, Benefit Eligible
M,W‑F 8:00 am – 5:00 pm
Tue 11:00 am – 8:00 pm
Rotating weekends

Location:
North County Regional Library, 16500 Holly Crest Ln, Huntersville, NC 28078

Overview

The North County Regional Library, located in Huntersville, NC, serves a dynamic and growing community. The branch offers a robust collection, state‑of‑the‑art amenities—including a dedicated makerspace—and focuses on digital literacy, community engagement and educational programming. Library staff collaborate with local partners to meet the diverse needs of residents.

Position Summary

This position supports adult workforce and business programming and performs monthly program duties. The Library Associate works in one or more specific library programs (Adult, Teen, Youth, Reference Services, or Library Systems Administration) to deliver a high‑level of quality library services. Responsibilities include teaching digital‑literacy classes, technology tutoring, resume workshops, book clubs, and other relevant programs for teens, emerging adults, adults, and seniors. The Associate also represents the library in the community, facilitating outreach and fostering partnerships with local organizations.

Essential Functions

• Support and implement adult workforce, business, and digital literacy programming initiatives
• Develop and deliver programming for adults ages 18 and up
• Prepare monthly program reports and statistics
• Build and maintain relationships with outreach sites and community partnerships
• Provide research assistance to customers
• Utilize integrated library systems software
• Provide service desk coverage as needed
• Maintain the library’s collection of materials, including repairs, shelving, and marketing
• Promote and market library programs; collaborate with Marketing and Communications to generate flyers and program materials
• Create and maintain attractive and appropriate bulletin boards and displays

Minimum Qualifications

• Minimum of two years of library, retail, computer, or customer service experience
• High School Diploma or equivalent
• Combination of relevant education and experience accepted (Yes)

Preferred Qualifications

• Experience conducting programs or teaching adult classes
• Experience supporting workforce, business, or digital literacy classes
• Programming and outreach experience is highly desirable, along with a demonstrated passion for and comfort in conducting outreach to vulnerable populations and building and sustaining positive relationships with patrons and external partners

Knowledge, Skills, and Abilities

Knowledge of:

• Alpha‑numeric sorting systems
• Various library systems
• Telephone etiquette

Skills:

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time‑management skills with attention to detail

Abilities:

• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and Skills: Maintaining a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends
• Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.