CHI
Job Summary and Responsibilities
Provides call‑processing services in the Health System‑wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and performs routine maintenance. Assists with clerical tasks as assigned. Essential Functions
Assist customers in obtaining information and services. Work with all levels of personnel and physicians to provide customer service, handle problem situations, and employ effective communication skills. Operate department equipment, perform operational tasks including Pager exchanges. Process diverse requests for information, including incoming and outgoing calls and emergency/disaster alerting. Activate Health System and Departmental emergency plans (fire safety, medical emergency, disaster and hurricane weather, etc.) as required. Operate emergency communications equipment including telephone and paging notification systems. Document technical and operational problems accurately and provide timely reports to co‑workers and management. Plan, organize, and control assigned tasks and responsibilities, ensuring high productivity, quality, and responsiveness. Maintain and update department databases (Health System Directory, call processing and paging information). Maintain orderly work area and proper storage of equipment, supplies, and parts. Develop and maintain knowledge and understanding of information technology, operating systems, telecommunications, and networking. Disclosure Summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. Job Requirements
Education and Experience Required
High School Diploma / GED Knowledge, Skills, Abilities, and Training
Knowledge and understanding of telecommunications equipment and services including Google Workspace, integrated telemessaging equipment, etc. Ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills. Ability to multitask and maintain a positive attitude. Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance. Provides recommendations for improvements and contributes toward making the improvements. Where You'll Work
Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever‑evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence‑based practices for the safety of patients, visitors, staff, and physicians. The 27.5‑acre campus represents the future of healthcare through a transformative alliance focused on leading‑edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve. Pay Range
$16.10 – $22.75 /hour Seniority Level
Entry level Employment Type
Part‑time Job Function
Information Technology Industry
Hospitals and Health Care
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Provides call‑processing services in the Health System‑wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and performs routine maintenance. Assists with clerical tasks as assigned. Essential Functions
Assist customers in obtaining information and services. Work with all levels of personnel and physicians to provide customer service, handle problem situations, and employ effective communication skills. Operate department equipment, perform operational tasks including Pager exchanges. Process diverse requests for information, including incoming and outgoing calls and emergency/disaster alerting. Activate Health System and Departmental emergency plans (fire safety, medical emergency, disaster and hurricane weather, etc.) as required. Operate emergency communications equipment including telephone and paging notification systems. Document technical and operational problems accurately and provide timely reports to co‑workers and management. Plan, organize, and control assigned tasks and responsibilities, ensuring high productivity, quality, and responsiveness. Maintain and update department databases (Health System Directory, call processing and paging information). Maintain orderly work area and proper storage of equipment, supplies, and parts. Develop and maintain knowledge and understanding of information technology, operating systems, telecommunications, and networking. Disclosure Summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. Job Requirements
Education and Experience Required
High School Diploma / GED Knowledge, Skills, Abilities, and Training
Knowledge and understanding of telecommunications equipment and services including Google Workspace, integrated telemessaging equipment, etc. Ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills. Ability to multitask and maintain a positive attitude. Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance. Provides recommendations for improvements and contributes toward making the improvements. Where You'll Work
Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever‑evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence‑based practices for the safety of patients, visitors, staff, and physicians. The 27.5‑acre campus represents the future of healthcare through a transformative alliance focused on leading‑edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve. Pay Range
$16.10 – $22.75 /hour Seniority Level
Entry level Employment Type
Part‑time Job Function
Information Technology Industry
Hospitals and Health Care
#J-18808-Ljbffr