CommonSpirit Health
Communications Operator
Job Summary and Responsibilities
Provides call‑processing services in the Health System‑wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and performs routine maintenance. Assists with clerical tasks as assigned.
Essential Functions
Assist customers in obtaining information, and services.
Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
Demonstrate skills and ability to operate department equipment and perform operational tasks including Pager exchanges.
Process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
Activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
Operate emergency communications equipment including telephone and paging notification systems.
Document technical and operational problems.
Provide accurate documentation of work performed; provide timely and accurate information and reports to co‑workers and management levels, summarizing problems and solutions.
Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrate effective organizational skills to ensure that the workload is processed in a timely manner.
Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on‑call personnel.
Maintain an orderly work area, ensuring that equipment, supplies, parts, etc., are stored in cabinets, closets, or other designated areas.
Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
Job Requirements Education and Experience Required
High School Diploma / GED
Knowledge, Skills, Abilities, and Training
Knowledge and understanding of telecommunications equipment and services including Google workspace, integrated telemessaging equipment, etc.
Ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills.
Ability to multi‑task and maintain a positive attitude.
Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance.
Provides recommendations for improvements, and contributions towards making the improvements.
Where You'll Work Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever‑evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence‑based practices for the safety of patients, visitors, staff, and physicians. The 27.5‑acre campus represents the future of healthcare through a transformative alliance focused on leading‑edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.
Pay Range $16.10 - $22.75 /hour
Seniority Level Not Applicable
Employment Type Part‑time
Job Function Information Technology
Industries
Wellness and Fitness Services
Hospitals and Health Care
Medical Practices
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Essential Functions
Assist customers in obtaining information, and services.
Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
Demonstrate skills and ability to operate department equipment and perform operational tasks including Pager exchanges.
Process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
Activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
Operate emergency communications equipment including telephone and paging notification systems.
Document technical and operational problems.
Provide accurate documentation of work performed; provide timely and accurate information and reports to co‑workers and management levels, summarizing problems and solutions.
Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrate effective organizational skills to ensure that the workload is processed in a timely manner.
Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on‑call personnel.
Maintain an orderly work area, ensuring that equipment, supplies, parts, etc., are stored in cabinets, closets, or other designated areas.
Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
Job Requirements Education and Experience Required
High School Diploma / GED
Knowledge, Skills, Abilities, and Training
Knowledge and understanding of telecommunications equipment and services including Google workspace, integrated telemessaging equipment, etc.
Ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills.
Ability to multi‑task and maintain a positive attitude.
Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance.
Provides recommendations for improvements, and contributions towards making the improvements.
Where You'll Work Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever‑evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence‑based practices for the safety of patients, visitors, staff, and physicians. The 27.5‑acre campus represents the future of healthcare through a transformative alliance focused on leading‑edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.
Pay Range $16.10 - $22.75 /hour
Seniority Level Not Applicable
Employment Type Part‑time
Job Function Information Technology
Industries
Wellness and Fitness Services
Hospitals and Health Care
Medical Practices
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