CHI
Communications Operator
Location: St. Joseph Health – Bryan/College Station, Navasota, Caldwell, Madisonville, TX.
Pay Range: $15.00 - $18.45 /hour
Job Summary And Responsibilities Provides call‑processing services in the Health System‑wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and performs routine maintenance. Assists with clerical tasks as assigned.
Essential Functions
Assist customers in obtaining information and services.
Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
Demonstrate skills and ability to operate department equipment, and perform operational tasks including pager exchanges.
Process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
Activate Health System and departmental emergency plans including fire safety, medical emergency (code blue), and disaster/hurricane weather, as required.
Operate emergency communications equipment including telephone and paging notification systems.
Document technical and operational problems.
Provide accurate documentation of work performed; provide timely and accurate information and reports to co‑workers and management levels, summarizing problems and solutions.
Plan, organize, and control assigned tasks and responsibilities to ensure high productivity, quality, and responsiveness.
Assist the Senior Telecommunications Representative and/or Manager in maintaining and updating department databases, including the Health System Directory for call processing and paging, and locator information for physicians, employees, patients, and on‑call personnel.
Maintain an orderly work area, ensuring that equipment, supplies, parts, etc., are stored in cabinets, closets, or other designated areas.
Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
Flexibility to cover shifts when needed.
Job Requirements Education and Experience Required
High School Diploma / GED
Preferred: Operator / Telecommunications experience
Knowledge, Skills, Abilities, and Training
Knowledge and understanding of telecommunications equipment and services including Google Workspace, integrated telemessaging equipment, etc.
Ability to resolve problems and possess excellent communication skills, telephone customer service, and interpersonal skills.
Ability to multi‑task and maintain a positive attitude.
Possibility of serving on a project team that contributes to improvement of morale and department performance.
Provide recommendations for improvements and contribute toward making the improvements.
Where You'll Work St. Joseph Health – Bryan/College Station, Navasota, Caldwell, Madisonville, TX. Since 1936, St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley. We have a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians, specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring primary care, Express Clinics, and imaging and diagnostic services.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
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Pay Range: $15.00 - $18.45 /hour
Job Summary And Responsibilities Provides call‑processing services in the Health System‑wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and performs routine maintenance. Assists with clerical tasks as assigned.
Essential Functions
Assist customers in obtaining information and services.
Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
Demonstrate skills and ability to operate department equipment, and perform operational tasks including pager exchanges.
Process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
Activate Health System and departmental emergency plans including fire safety, medical emergency (code blue), and disaster/hurricane weather, as required.
Operate emergency communications equipment including telephone and paging notification systems.
Document technical and operational problems.
Provide accurate documentation of work performed; provide timely and accurate information and reports to co‑workers and management levels, summarizing problems and solutions.
Plan, organize, and control assigned tasks and responsibilities to ensure high productivity, quality, and responsiveness.
Assist the Senior Telecommunications Representative and/or Manager in maintaining and updating department databases, including the Health System Directory for call processing and paging, and locator information for physicians, employees, patients, and on‑call personnel.
Maintain an orderly work area, ensuring that equipment, supplies, parts, etc., are stored in cabinets, closets, or other designated areas.
Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
Flexibility to cover shifts when needed.
Job Requirements Education and Experience Required
High School Diploma / GED
Preferred: Operator / Telecommunications experience
Knowledge, Skills, Abilities, and Training
Knowledge and understanding of telecommunications equipment and services including Google Workspace, integrated telemessaging equipment, etc.
Ability to resolve problems and possess excellent communication skills, telephone customer service, and interpersonal skills.
Ability to multi‑task and maintain a positive attitude.
Possibility of serving on a project team that contributes to improvement of morale and department performance.
Provide recommendations for improvements and contribute toward making the improvements.
Where You'll Work St. Joseph Health – Bryan/College Station, Navasota, Caldwell, Madisonville, TX. Since 1936, St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley. We have a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians, specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring primary care, Express Clinics, and imaging and diagnostic services.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Hospitals and Health Care
#J-18808-Ljbffr