The Christ Hospital Health Network
Telecommunications Operator - Main IT Infrastructure - Part-Time- Evenings
The Christ Hospital Health Network, Cincinnati, Ohio, United States, 45208
Telecommunications Operator - Main IT Infrastructure - Part-Time- Evenings
The Telecom Operator will be responsible for answering and routing incoming calls to the main hospital switchboard. This will include calls from patients, family/friends, hospital employees, vendors, etc. Information being requested will include patient information, paging assistance, directory assistance, operational hours, and emergency calls. The Operator must be organized as there are daily updates that occur and are necessary to provide accurate call information. This individual will need to have excellent communication skills and a positive attitude. The days and hours for this part‑time operator role are Sunday, Monday, & Friday from 3 pm‑11 pm.
Responsibilities
Call Routing – Answer and route all incoming calls that come into the main switchboard. This includes patient information, paging, directory assistance & emergency calls
Appropriately process outgoing calls including long distance, international and conference calls
Maintain daily hospital updates and notices to provide accurate call information and to route calls appropriately
Monitoring – Medical & non‑medical lines and perform timely notifications
Clinical Alerts – PO&M system (i.e. fire, oxygen, Welcome screen, generator)
Security systems (i.e. panic, cameras)
Disaster & weather as part of emergency preparedness
Pager Service – Perform paging, on‑call and directory duties per process
Provide programming and testing of pagers for customers
Exchange pagers when defective
Monitor and maintain pager inventory for both in‑house and long‑range
Document daily changes to on‑call schedules
Other duties as assigned
Qualifications Knowledge and Skills:
Education: Minimum High School Diploma or equivalent (GED) required
Years of Experience: Two or more years of strong customer service experience in a health care setting preferred; 1 year experience operating a multi‑line phone and related equipment required
Ability to remain calm under pressure and when handling requests for emergency care
Strong organizational skills with attention to detail
Strong verbal and written communication skills
Basic computer skills and ability to multi‑task
Licenses & Certifications:
N/A
Seniority level:
Entry level
Employment type:
Part‑time
Job function:
Information Technology
Industries:
Hospitals and Health Care
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Responsibilities
Call Routing – Answer and route all incoming calls that come into the main switchboard. This includes patient information, paging, directory assistance & emergency calls
Appropriately process outgoing calls including long distance, international and conference calls
Maintain daily hospital updates and notices to provide accurate call information and to route calls appropriately
Monitoring – Medical & non‑medical lines and perform timely notifications
Clinical Alerts – PO&M system (i.e. fire, oxygen, Welcome screen, generator)
Security systems (i.e. panic, cameras)
Disaster & weather as part of emergency preparedness
Pager Service – Perform paging, on‑call and directory duties per process
Provide programming and testing of pagers for customers
Exchange pagers when defective
Monitor and maintain pager inventory for both in‑house and long‑range
Document daily changes to on‑call schedules
Other duties as assigned
Qualifications Knowledge and Skills:
Education: Minimum High School Diploma or equivalent (GED) required
Years of Experience: Two or more years of strong customer service experience in a health care setting preferred; 1 year experience operating a multi‑line phone and related equipment required
Ability to remain calm under pressure and when handling requests for emergency care
Strong organizational skills with attention to detail
Strong verbal and written communication skills
Basic computer skills and ability to multi‑task
Licenses & Certifications:
N/A
Seniority level:
Entry level
Employment type:
Part‑time
Job function:
Information Technology
Industries:
Hospitals and Health Care
Referrals increase your chances of interviewing at The Christ Hospital Health Network by 2×
#J-18808-Ljbffr