IM Solutions
Audio Visual/Information Technology (AV/IT) Operations Manager
IM Solutions, Melbourne, Florida, United States, 32935
Audio Visual/Information Technology (AV/IT) Operations Manager
IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost‑effective solutions to meet our clients' business technology needs. IM Solutions is a small business ($2M) located on the Space Coast of Florida just minutes from beautiful east coast beaches.
We are searching for an AV/IT Operations Manager responsible for overseeing and coordinating the AV/IT, Engineering and Service/Maintenance departments with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity, including incentive to business ownership based upon performance and leadership ability. The ideal AV/IT Operations Manager will have strong leadership skills, experience in technology‑based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.
Reports to Chief Technology Officer
Key Responsibilities
Team Leadership and Development
Customer Relationship Management
Operations Management:
Coordinate, manage and prioritize project and company related tasks and resources on a daily basis
Maintain project scope, schedule, and budget to ensure on-time and within-budget completion
Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment
Manage AV/IT resources, including staffing levels, training, and utilization on projects
Provide leadership and guidance to the operations team, fostering a culture of collaboration and continuous improvement
Act as the primary point of contact for customers, maintaining relationships and ensuring satisfaction
Address customer issues promptly and effectively, striving to enhance the customer experience
Essential Duties You’ll Need to Fulfill
Plan, communicate, and track all aspects of the IM Solutions Operations department
Lead weekly Line of Business (LOB) meetings
Lead weekly Operations department meetings
Actively participate in weekly Leadership meetings
Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation
Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work collaboratively with all IM Solutions staff for the greater good of the company
Required Qualifications
Strong Leadership skills managing teams of 10 or more people
Minimum of 10 years of experience in Audio Visual/Information Technology based project management and construction methodology
Commitment to people management with dignity and respect
Entrepreneurial experience and/or spirit
Excellent written and verbal communication skills
Adaptability to technology advancements and changing project requirements
Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
Project Management Professional (PMP) or technical degree preferred
Knowledge of best project management practices and problem‑solving abilities
To Achieve Top‑Level Success, You Will Need To
Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
Align with the Core Values of IM Solutions
Work well under pressure and maintain the highest standards of integrity and teamsmanship
IM Solutions Core Values Alignment Core values are the most important aspects of the IM Solutions culture.
Life-Long Learning – Personal commitment in learning inspires us to continually grow
Relationship Focused – Growing Together; team, customers, community
Positivity – Positive thinking will give us positive results
Solutionist – Passionate and reliable problem solving is in our DNA
Physical Demands
Ability to drive a company provided fleet vehicle
Ability to load and unload equipment weighing a minimum of 35 pounds
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits
Paid time off
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Simple IRA with Company Match
Bonuses based on performance
Work Schedule
Flexible 9 / 80 work schedule with every other Friday off
Seniority level Mid-Senior level
Employment type Full-time
Job function Design, Art/Creative, and Information Technology
Industries Internet Publishing
Referrals increase your chances of interviewing at IM Solutions by 2x.
#J-18808-Ljbffr
We are searching for an AV/IT Operations Manager responsible for overseeing and coordinating the AV/IT, Engineering and Service/Maintenance departments with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity, including incentive to business ownership based upon performance and leadership ability. The ideal AV/IT Operations Manager will have strong leadership skills, experience in technology‑based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.
Reports to Chief Technology Officer
Key Responsibilities
Team Leadership and Development
Customer Relationship Management
Operations Management:
Coordinate, manage and prioritize project and company related tasks and resources on a daily basis
Maintain project scope, schedule, and budget to ensure on-time and within-budget completion
Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment
Manage AV/IT resources, including staffing levels, training, and utilization on projects
Provide leadership and guidance to the operations team, fostering a culture of collaboration and continuous improvement
Act as the primary point of contact for customers, maintaining relationships and ensuring satisfaction
Address customer issues promptly and effectively, striving to enhance the customer experience
Essential Duties You’ll Need to Fulfill
Plan, communicate, and track all aspects of the IM Solutions Operations department
Lead weekly Line of Business (LOB) meetings
Lead weekly Operations department meetings
Actively participate in weekly Leadership meetings
Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation
Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work collaboratively with all IM Solutions staff for the greater good of the company
Required Qualifications
Strong Leadership skills managing teams of 10 or more people
Minimum of 10 years of experience in Audio Visual/Information Technology based project management and construction methodology
Commitment to people management with dignity and respect
Entrepreneurial experience and/or spirit
Excellent written and verbal communication skills
Adaptability to technology advancements and changing project requirements
Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
Project Management Professional (PMP) or technical degree preferred
Knowledge of best project management practices and problem‑solving abilities
To Achieve Top‑Level Success, You Will Need To
Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
Align with the Core Values of IM Solutions
Work well under pressure and maintain the highest standards of integrity and teamsmanship
IM Solutions Core Values Alignment Core values are the most important aspects of the IM Solutions culture.
Life-Long Learning – Personal commitment in learning inspires us to continually grow
Relationship Focused – Growing Together; team, customers, community
Positivity – Positive thinking will give us positive results
Solutionist – Passionate and reliable problem solving is in our DNA
Physical Demands
Ability to drive a company provided fleet vehicle
Ability to load and unload equipment weighing a minimum of 35 pounds
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits
Paid time off
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Simple IRA with Company Match
Bonuses based on performance
Work Schedule
Flexible 9 / 80 work schedule with every other Friday off
Seniority level Mid-Senior level
Employment type Full-time
Job function Design, Art/Creative, and Information Technology
Industries Internet Publishing
Referrals increase your chances of interviewing at IM Solutions by 2x.
#J-18808-Ljbffr